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VEVOR Commerciële ijsmachine processorkop 163 kg/dag, roestvrij staal, met zelfreinigende functie, ijsblokjeslade voor 156 blokjes, instelbare ijsblokjesdikte, voor restaurants, bars, cafés, hotels (alleen de kop)

Klantbeoordelingen voor VEVOR Commerciële ijsmachine processorkop 163 kg/dag, roestvrij staal, met zelfreinigende functie, ijsblokjeslade voor 156 blokjes, instelbare ijsblokjesdikte, voor restaurants, bars, cafés, hotels (alleen de kop)

360 pond/dag

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Amber Cater Amber Cater
Bar manager
I ordered the Ice Machine almost 2 months ago. It was professionally installed a sensor was out. We packed the ice machine back up to send back to company for a refund. This company absolutely will not take the product back or refund my money so I have a broken machine sitting in my office. Do not buy from this company.
2 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Tommy P Tommy P
Customer
Makes ice great . The first machine I received leaked badly. It was returned courtesy vevor. The second machine also leaked water. Vendor made it right with a third machine that does not leak water. Quality of product is my own concern.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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John Weiss John Weiss
Business owner
Have not had a chance to use the icemaker due to. I had to buy a piece of stainless steel sheet metal to place over the ice bin due to the head unit being small smaller and would fall into the ice bin. Cost me $290 for a Piece of sheet metal to be installed on the ice bin so the head unit did not fall through wish I would’ve known this
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Rocky Taylor Rocky Taylor
Ice machine
You send this much money and it comes in with broken parts
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,we sincerely apologize that your order arrived not as expected. We understand how disappointing this must be and appreciate you bringing it to our attention. We have reported this issue to our logistics partner so they can investigate and improve their handling process. In the meantime, we’ve created a support ticket for your case. Our customer service team will reach out to you via email shortly and keep you informed until the issue is fully resolved. Please keep an eye on your inbox for further updates.
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Julio Brito Julio Brito
Owner
Vevor makes the worst ice makers known to men. I have two of them and they don’t work. The customer service is absolutely horrible. You guys don’t help me At all. I am Going to send this POS back and I want my Money back.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Josh Josh
Manager
Ice machine has a very loud fan noise. You will not be able to put this anywhere near human occupancy. It is advertised to make 650 pounds a day, it took 16 hours to fill the 250 pound capacity bin with the ice on the thinnest setting. Vevor didn’t offer any solutions. Stay away from this product
0 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Bob Bob
Owner
Received this 660 Lb/Day unit about a month ago. We have used our 550lb Ice Machine from Vevor ordered this to get more for our business. After letting the unit sit for a couple days as directed, we hooked it up exactly as instructed and how we did with the previous one. The Ice machine has not produced more than a couple hundred pounds of ice and the motor stopped pumping in less than 2 weeks and had to start buying several dozens bags of ice that is costing almost as much as the machine. I have been contacting and replying to customer support for weeks not and still no solution.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Pat Pat
Owner
Never received my ice machine! This company is a complete joke! Never in my life would I suggest to anyone to use your company. No phone number that I can even talk with. Complete failure on all levels!!!!
1 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jack Grimes Jack Grimes
restaraunt owner
lasted 5 months tried to get a answer about warranty but no response worthless crap!
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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do not order do not order
werst purchase ever
got ice machine and it did not work. wrote vevor and no one ever got back with me. submitted a return within the first week and that's been over a month and i still have not heard from anyone. there is no way to contact them but threw email that they will not answer. i will never buy vevor again.
2 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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