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VEVOR Commerciële ijsmachine processorkop 163 kg/dag, roestvrij staal, met zelfreinigende functie, ijsblokjeslade voor 156 blokjes, instelbare ijsblokjesdikte, voor restaurants, bars, cafés, hotels (alleen de kop)

Klantbeoordelingen voor VEVOR Commerciële ijsmachine processorkop 163 kg/dag, roestvrij staal, met zelfreinigende functie, ijsblokjeslade voor 156 blokjes, instelbare ijsblokjesdikte, voor restaurants, bars, cafés, hotels (alleen de kop)

360 pond/dag

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an*** an***
Support is awful
Vevor instructed to me to purchase a seperate storage bin when I purchased my LRM360 ice machine. They assured me three times that it would be compatable with my ice machine head. Alas, it was not compatible and they refused to give a full refund on it or provide a solution. Buyer beware that Vevor support is extremely unreliable and they send a slew of AI responses without seemingly even reading what you are saying. Additionally after confirming multiple times that the storage bin would fit perfectly with the ice machine head, they then finally told me they do not sell compatible bins for this machine. I'm still annoyed at the $200 I completely lost to this company for a bin that doesn't fit
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Antwoord van de klantenservice: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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wh*** wh***
Don't purchase
Vevor would be fine and I've purchase multiple ice machine and other equipment and when something breaks i can't get parts and speak to someone about the issue so I don't recommend very frustrating.
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Antwoord van de klantenservice: Dear Valued Customer, We sincerely apologize for the inconvenience this issue has caused. We have created a support ticket to investigate and follow up on your case. Our Customer Support team will contact you via email and keep you updated throughout the process until the issue is fully resolved. Please keep an eye on your inbox and respond to our emails if any additional information is requested. Thank you for your patience and understanding.
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Mi*** Mi***
It damaged and your company done nothing want buy from your company again for sure
I bought it from your company came all dental up i sent you some you said in 48 hrs some think would get done i bought alit of item from you come hear me well will not buy no more from your company you can call me 337 945 7036 or text sent picture of the data ge my email beardtruck@gmail.com
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Antwoord van de klantenservice: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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nobodiuno nobodiuno
No product and no refund
If I could write a review with zero stars I would. I never received the product, had to file a charge back, and over a month later am still asking for my refund. I got the same run around answer, they assure me it’s being processed, yet I have not received the amount in full. Do NOT use this company.
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navraj.bains.89 navraj.bains.89
Regret buying
Two screws missing and production rate is a quarter of what it states on the description.
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Antwoord van de klantenservice: We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved—please monitor ticket replies and email alerts.
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jesus jesus
Water pump out
water pump when out in 2 weeks
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Antwoord van de klantenservice: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Tdpa Tdpa
Owner
Worst machine didnt even work since arrival and tech support is email only option.
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Antwoord van de klantenservice: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Parth Patel Parth Patel
Check the unit before sale
Not good the compressor is sweating to much
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Antwoord van de klantenservice: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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holdenhummel holdenhummel
Bad customer service
Commissioned ice machine the end of June and has worked very well until mid August when the water pump seized. The lower shaft bearing is full of rust, this bearing is above the water held in the pump reservoir so it doesn't get wet. However it's an ice machine so there's lots of moisture which the all steel bearing could not handle. Been waiting 5 days now for Vevor to let me know when or if they're sending a new pump. Not impressed with their customer service at all.
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Antwoord van de klantenservice: Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations. We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible. In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
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DARSHAN PATEL DARSHAN PATEL
DO NOT WASTE YOUR MONEY
WONT WORK SINCE DAY 1 DO NOT WASTE MONEY PLUS YOU WILL NOT GET ANY CUSTOMERSERVICE EXCEPT SAME MESSAGE THRU EMAIL YOU WILL BE STUCK WITH THIS CHEAP PRODUCTS I HAVE SPENT OVER $3500 FOR ICE MACHINE, SLUSH MACHINE, COFFEE MACHINE AND HOT DOG GRILL THE ONLY THING CURRENTY WORKING IS HOT DOG GRILL . VEVOR MIGHT BE CHEAPER UP FRONT BUT NO LIFE SPAN MY ICE MACHINE NEVER WORKED SINCE DAY 1, COFFEE POT HAND KEEP COMING OFF CANT EVEN FIT 16OZ CUP SLUSH MACHINE QUIT UNDER 2 MONTHS THEY HAVE NO SOLUTION FOR ANY OF THE PRODUCT KEEP SENDING ME SAME VIDEOS ANF I TRIED ALL TROUBLE SHOOTING I ALSO HIRED TECHNICIAN TO FIND ISSUE WITH IT AND VEVOR WILL NOT REIMBURSE OR FIX ANY, I WILL NOT SUGGEST SHOPPING WITH VEVOR.
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Antwoord van de klantenservice: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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