Klantbeoordelingen voor VEVOR Commerciële ijsmachine processorkop 163 kg/dag, roestvrij staal, met zelfreinigende functie, ijsblokjeslade voor 156 blokjes, instelbare ijsblokjesdikte, voor restaurants, bars, cafés, hotels (alleen de kop)

Can’t write a review on an item that you didn’t receive

received the wrong ice machine

This ice maker is substantially louder than the others I have bought. Work good just sounds like a jet taking off at the airport. Wouldn’t purchase again

Was shipped the wrong item ordered 2 ice machines only got one the second ice head is not an ice head I have ordered several of these in the past to know what the box looks like. Currently talking to customer support to resolve this. I would appreciate your f the ice head is shipped out asap

This ice machine is the worst. Even when it says it is 100% full, it continues to make ice and spills it all over the floor. On top of it not performing well, working with customer service is a joke and nobody wants to help you. Do not buy this product.

I honestly don’t even know how the product performs because I’ve been unable to get the unit set up at all. After over a week of back-and-forth emails—with little to no helpful information—they’ve only managed to confirm that my components are “compatible.” That does absolutely nothing to help me actually get this thing up and running. I’ve repeatedly asked a very simple question about whether I need an additional plate or cover to complete the setup, and I’ve received no clear answer whatsoever. It feels like they are either ignoring the question or don’t know the answer themselves. The customer service experience has been incredibly disappointing—calling it “poor” is an understatement. There is no phone number to speak with an actual person, which only makes things worse. The only support option is a chat system, and even that is extremely slow, with responses coming maybe once or twice an hour if you’re lucky. Trying to troubleshoot anything under those conditions is nearly impossible. Overall, this has been a frustrating and time-wasting experience. I would not recommend this company based on the lack of support alone.

Still waiting for delivery.

Brand new machine and it’s having numerous error codes. Only worked for two cycles.

I ordered two of these machines over a month ago. Neither one worked, I had a professional HVAC tech come out and service them and he also agreed they are not working properly. Its been over a month now, they tried to get me to trouble shoot everything and would not respond. I had to finally dispute the charge on my CC. Vevor finally got back to me and said that they would take the return as long as I packaged them up. I agreed to do this and palatize them and now they want me to deliver them to a fed ex location. That is not the easiest to do when they arrived on a pallet from a truck. Extremely disappointed in the product and the customer service was even worse.

Cheap and unreliable! Stopped working within 3 months and even with the additional $135 for a warranty Vevor still said to go fuck myself! Thanks Vevor! Never buying anything from this company ever again!