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VEVOR Commerciële ijsmachine processorkop 163 kg/dag, roestvrij staal, met zelfreinigende functie, ijsblokjeslade voor 156 blokjes, instelbare ijsblokjesdikte, voor restaurants, bars, cafés, hotels (alleen de kop)

Klantbeoordelingen voor VEVOR Commerciële ijsmachine processorkop 163 kg/dag, roestvrij staal, met zelfreinigende functie, ijsblokjeslade voor 156 blokjes, instelbare ijsblokjesdikte, voor restaurants, bars, cafés, hotels (alleen de kop)

360 pond/dag

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I.E.S. Hall I.E.S. Hall
Secretary / Maria Avila
Secretary / Maria Avila 3 Secretary / Maria Avila 3
We received the ice machine and it was damaged in the shipment. The box was damaged as well when delivered. We would like to get a credit of some sort or a replacement. How would that work?
3 mensen vonden dit nuttig
Antwoord van de klantenservice: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
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K Hutch K Hutch
Member
Has worked fine so far. My only issue is it does not seem to work over 90-95 degrees. Would be best in an air conditioned space. I wanted to just put a timer on it to shut it down in the heat of the day but it resets and you have to power it back on for it to start making ice again. Otherwise it seem to produce ice fairly quickly.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Ted Williams Ted Williams
Manager
Could not use . It says commercial but is not nsf certified. Our health department shot it down
1 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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greggwalthall greggwalthall
Customer service
This was my second purchase of the commercial ice machine the first on went well at my sons house. Then I bought this next one hooked it up and it seems like it came with no refrigerant will not make ice. It goes through the motions but no ice very hard to contact a real person for customer support I need contact person
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We are very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Ma*** Ma***
Cuando se cambiara la base
Cuando se cambiara la base 1
Necesito resolver el cambio de la base que llego mala la pata IZQUIERDA DE la base de la maquina, ya envie varios emails y no respondents con alguna solution, page protection de el delivery y aseguranza. Por fabor Necesito que cambien la base
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Estimado cliente: Gracias por sus comentarios. Comprendemos sus inquietudes y deseamos sinceramente resolver este asunto lo antes posible. Le solicitamos amablemente que nos facilite los detalles requeridos por correo electrónico, ya que son necesarios para investigar el caso y brindarle la asistencia adecuada. Tenga la seguridad de que solo solicitamos la información indispensable para resolver su situación; agradecemos su apoyo y comprensión. Seguiremos dando seguimiento al caso hasta que se resuelva por completo. Le rogamos que esté atento a las respuestas de su ticket y a las notificaciones por correo electrónico. Gracias por su paciencia y colaboración.
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ja*** ja***
Delivered not in good condition refuse and replace nobody cares in this company
Delivered not in good condition refuse and replace nobody cares in this company 1
No good customer service received damage package and replacement or refund no buddy contact file a clam week a go.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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jay patel jay patel
Not that good
It too hard to put everything
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer, we’re sorry for any inconvenience or concerns you may have experienced, and we appreciate you taking the time to share your feedback with us. We have created a ticket to follow up on your feedback, and our team will contact you via email, if needed, to provide the necessary assistance or clarification. Please check your inbox for any updates or further communication from our team. Thank you for your patience and understanding.
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melodyhuber968 melodyhuber968
Terrible customer service / defective unit
Terrible customer service! I received a defective unit which was returned to Vevor. Upon their receipt of the defective item my " ticket" was closed and marked resolved. I have asked repeatedly about my replacement or refund. Still no response weeks later.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,Thank you for sharing your feedback with us. We are truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. Your satisfaction matters deeply to us, and we are dedicated to making things right.We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements and we have created a ticket for you to follow up on this with you,our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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tellison323 tellison323
This product never worked!
This machine has not worked since we received it. We have spent 3 months trying to get it resolved only to get the run around. We attempted every repair they sent us and still nothing. Forget trying to speak with someone, no phone number, no response. Customer service is lacking at best.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Mike Mike
Owner of construction crew
Never received it , still waiting on delivery
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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