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VEVOR Plaatwerkbuigmachine 890x230x305 mm, Rolbuigmachine 610 mm vormbreedte, met 2 verwijderbare rollen voor platen van koolstofarm staal, koper en aluminiumlegering

Klantbeoordelingen voor VEVOR Plaatwerkbuigmachine 890x230x305 mm, Rolbuigmachine 610 mm vormbreedte, met 2 verwijderbare rollen voor platen van koolstofarm staal, koper en aluminiumlegering

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Allen Thompson Allen Thompson
Me myself and I
Works as it should
0 mensen vonden dit nuttig
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Derrick Derrick
Packaging and Quality Control Issues
Packaging and Quality Control Issues 2 Packaging and Quality Control Issues 2
The tool, once everything is assembled correctly, works great. I had two issues to deal with however: damage during shipping and an improperly machined pivot retention bolt. The packaging was horrible. The cast iron/pot metal handle came broken in two which turned my new tool into an 85lb pile of junk. Working with customer service was a nightmare and they have no provisions for sending individual parts which meant I would have to re pack and return, not an easy task with a large heavy tool. I ended up repairing the handle myself and was excited to finally use it, only to discover that the pivot bolt on the top that allows the top roller to swing out of the way, was drilled incorrectly, which caused gear misalignment and jamming as I turned the handle. Rather than have to deal with customer service on yet another issue, I disassembled the gearbox and machined a new pivot hole for the retention bolt. The second photo shows the gear box with the cover removed, the pivot bolt is on the top. I was able to disassemble and rotate the square roller sleeve andmachine a new hole for that bolt. After that, the tool works great. Even though VEVOR eventually refunded me $100 for my troubles, I would not buy again and this experience has definitely soured my attitude for anything VEVOR
3 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,Thank you for taking the time to share your experience with us. We're sorry to hear that your order arrived in an unexpected condition, and we completely understand how disappointing and frustrating this must be.We've created a support ticket for your case, and our customer support team will be reaching out to you via the email associated with your order within 24 hours. They'll keep you updated throughout the resolution process and work with you until the issue has been fully resolved.Please keep an eye on your inbox and check your email regularly for our messages.Thank you for your patience and understanding. We appreciate the opportunity to make this right.
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John John
Welder/fabricator
Disappointed again. It’s really more vevor has horrible customer service. Last time I received 7 of the 10 items I ordered. This time the plastic handles were broken and they did nothing. It doesn’t work great on 18ga or 24ga and having handles that will cut you make it even less enjoyable to use. You get what you pay for I guess.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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