Klantbeoordelingen voor VEVOR Commerciële IJsmachine – Hoofdeenheid, 136 kg/dag RVS IJsmachine met Slim Bedieningspaneel, Zelfreinigend, Instelbare Dikte, Ideaal voor Restaurants, Bars, Cafés, Hotels – Alleen Hoofdeenheid
300 pond/dag
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77 Beoordelingen
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Customer
Makes ice great . The first machine I received leaked badly. It was returned courtesy vevor. The second machine also leaked water.
Vendor made it right with a third machine that does not leak water.
Quality of product is my own concern.
0 mensen vonden dit nuttig
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Business owner
Have not had a chance to use the icemaker due to. I had to buy a piece of stainless steel sheet metal to place over the ice bin due to the head unit being small smaller and would fall into the ice bin.
Cost me $290 for a Piece of sheet metal to be installed on the ice bin so the head unit did not fall through wish I would’ve known this
0 mensen vonden dit nuttig
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Owner
This ice maker is substantially louder than the others I have bought. Work good just sounds like a jet taking off at the airport. Wouldn’t purchase again
0 mensen vonden dit nuttig
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Ice machine
You send this much money and it comes in with broken parts
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Purchaser
This ice machine is the worst. Even when it says it is 100% full, it continues to make ice and spills it all over the floor. On top of it not performing well, working with customer service is a joke and nobody wants to help you. Do not buy this product.
8 mensen vonden dit nuttig
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POOR CUSTOMER SERVICE
I honestly don’t even know how the product performs because I’ve been unable to get the unit set up at all. After over a week of back-and-forth emails—with little to no helpful information—they’ve only managed to confirm that my components are “compatible.” That does absolutely nothing to help me actually get this thing up and running.
I’ve repeatedly asked a very simple question about whether I need an additional plate or cover to complete the setup, and I’ve received no clear answer whatsoever. It feels like they are either ignoring the question or don’t know the answer themselves.
The customer service experience has been incredibly disappointing—calling it “poor” is an understatement. There is no phone number to speak with an actual person, which only makes things worse. The only support option is a chat system, and even that is extremely slow, with responses coming maybe once or twice an hour if you’re lucky. Trying to troubleshoot anything under those conditions is nearly impossible.
Overall, this has been a frustrating and time-wasting experience. I would not recommend this company based on the lack of support alone.
5 mensen vonden dit nuttig
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Store Owner
Cheap and unreliable! Stopped working within 3 months and even with the additional $135 for a warranty Vevor still said to go fuck myself! Thanks Vevor! Never buying anything from this company ever again!
2 mensen vonden dit nuttig
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Bar manager
I ordered the Ice Machine almost 2 months ago. It was professionally installed a sensor was out. We packed the ice machine back up to send back to company for a refund. This company absolutely will not take the product back or refund my money so I have a broken machine sitting in my office. Do not buy from this company.
2 mensen vonden dit nuttig
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Owner
Vevor makes the worst ice makers known to men. I have two of them and they don’t work.
The customer service is absolutely horrible. You guys don’t help me At all. I am
Going to send this POS back and I want my
Money back.
1 mensen vonden dit nuttig
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Manager
Ice machine has a very loud fan noise. You will not be able to put this anywhere near human occupancy. It is advertised to make 650 pounds a day, it took 16 hours to fill the 250 pound capacity bin with the ice on the thinnest setting. Vevor didn’t offer any solutions. Stay away from this product
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