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VEVOR Commerciële Bevroren Drankmachine, 15L x 2 Slushmachine met Twee Tanks, 120 Kopjes Roestvrijstalen Margarita Smoothiemachine, Slushmaker voor Thuisfeesten Restaurants Cafés Bars

Klantbeoordelingen voor VEVOR Commerciële Bevroren Drankmachine, 15L x 2 Slushmachine met Twee Tanks, 120 Kopjes Roestvrijstalen Margarita Smoothiemachine, Slushmaker voor Thuisfeesten Restaurants Cafés Bars

dubbele cilinder 2x15 L

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Reiner Wibowo Reiner Wibowo
Restaurant owner
This machine is incredibly unreliable. In my entire restaurant career, this is one of the worst pieces of equipment I have ever encountered. We bought two of these three-bowl units just a week apart. The first one broke down after only two weeks when a cylinder stopped working. A week later, the brand-new second machine broke down with the exact same issue the right side stopped spinning entirely, and the left side is failing too. This is not a coincidence; it is just a completely low-quality product. To make matters worse, customer service takes forever and is the slowest I've ever dealt with. Instead of honoring a return, they shipped me a replacement motor, sent me a video, and told me to fix it myself! They are giving me a terrible time just trying to get my refund. Save yourself the massive headache, the lost product, and the business downtime. Avoid this machine at all costs!
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Antwoord van de klantenservice: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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TYRONE BRODIE TYRONE BRODIE
Stop working after using it 3 days.
This machine is horrible. I plug it up and it worked only 3 days. ( Friday, sat & Sunday). IThe machine kept tripping the breaker even though I put it on it on outlet as suggest in the manual. Now it stop working all together. Customer service is closed for the night but believe me I will be calling in the am. Good thing I purchased a 3 year warranty. But honestly I just would like my fund's returned. Please dont purchase this machine!!!!!!
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Antwoord van de klantenservice: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Chris Chris
Business owner
Could not tell you anything about this unit because it arrived UPSIDE down and has not worked from day 1. I thought Vevor was going to take care of it, however no joy yet. I have sent pics of damage caused during shipping. They can pull delivery pics from Fed Ex which will clearly show an upside down crate. Buyer beware.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Amber Amber
Customer
I purchased 3 units, all one at a time, all were used and refurbished. Customer service states it was damaged in shipping but you can see it is dirty and broken. All 3 of them.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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William Smith William Smith
Owner
DO NOT BUY. Unit came leaking from 2 of the 3 rear seals. We spent months sending pics trying to get new seals from Vevor. 2 people said they did not make parts then we were told they were sending 2. Waited months, now orut of warranty on a machine we never got to use. Wasted 1200$. Then today they send me a link for a parts kit that has 2 seals for $100, we need 2 kits to try to get this machine working.
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Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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jerry jerry
not happy
makes slush but will not come out of the machine
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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jignesh patel jignesh patel
owner
Faulty machine they send and now they dont want me full replacement or full refund, need right solution so i will talk to legal adviser.
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Antwoord van de klantenservice: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Malik Huda Malik Huda
Owner
Worse thing to use not user Friendly And no good Custmer service
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Pin Pin
gm
we never received it.
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Antwoord van de klantenservice: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Simon Simon
Empresario
Enkele cilinder 1x15 L
És la segunda vez que ponemos en contacto ,para pedir piezas de maquina mofelo X -150, no hemos recibido nada, las garantías de esta empresa son nefastas , servio atención al cliente pésima. Las máquinas tiene malas calidades y la empresa vevor no responden. És una desonrra para tener que estar suplicando un calidades que no son concedida. Voy a luchar para que conozcan nuestros malos servicios y y exponerlos en todas plataformas d ventas y redes sociales.
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Antwoord van de klantenservice: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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