Klantbeoordelingen voor VEVOR Commerciële IJsmachine 54 kg/dag, IJsblokjesmachine met 14 kg ijsopslagcapaciteit, Roestvrijstalen IJsblokjesmachine met LED-display en zelfreinigende functie, Ideaal voor Restaurants, Cafés en Bars

Unable to leave messages due to system error, typing phone and won’t allowed

This arrived damaged in several areas. Also did not work, gave error code upon plugging it in. This is stated to hold 200 lbs of ice but the tank looks way to small to be even close to that. Customer service took weeks to supply a return label and refund. I had to send them pictures multiple times.

Pictures of issues and a week of messages with extended warranty and all we get is more stupid questions. Only communicate at night after we're asleep so NO LIVE COMMUNICATION. I have bought Vevor products and were happy but this has ruined their reputation with me. I need the machine now and all I have is a blinking red light and useless customer service.

Bonjour, Je déconseille, elle m’a lâché aujourd’hui la pompe intérieur ne fonctionne plus . J ai acheté pleins d équipements pour un nouveau resto et je vous déconseille ce site . Le sav est médiocre aucune réponse ou alors pas de suivi je ne sais pas où en sont mes demandes . Crêpière ne chauffe pas sur l ensemble de la plaque donc la crêpe ne cuit pas uniformément Les manche de la gaufriere n était pas dans le carton et maintenant la machine a glaçon qui rend l âme en pleine canicule . Et aucun appel du sav que des mails où ont me dis sans réponse de votre part on ferme le dossier ! Mais c est a vous de me répondre pas a moi !! Vraiment le choix de vevor me coûte finalement de l’argenté au lieu d en gagner . Je regrette .

This item arrived broken- we received it and installed it in our garage. Everything seemed to be working. We left it overnight and when we checked on it the next morning, it was warm inside and water was just flowing. We reached out to Vevor’s customer service and they suggested I call a local technician and pay for them to repair it. Now keep in mind this item is supposed to come with a 1-year warranty and I paid for an extended 3- year warranty and it arrived broken. When I explained this to Vevor. They offered me a $173 credit for an ice machine that I paid $350 for, that arrived broken and was under warranty. WTF?!! I’m told them no, that needed to send me a replacement and I would return this broken on. They told me that I would have to return this broken one first, then they would send me a replacement. Fine, okay I will do that, but I no longer have the original box, as we took it to the recycling center when we installed it not thinking that we would have an issue. So now I have to locate another box. To say I am disappointed in the customer service is an understatement. Vevor should stand behind their product and warranty and not offer such ridiculous solutions to a customer when their item arrived broken and not working. At this point I might just tell them to refund me whole order, Or I will just dispute the charge on my card. This has completely changed the way I view Vevor and if I want to buy from them in the future.

Completely dissatisfied with this ice maker. Did not freeze the water from the first time I plugged it in. I have been going back and forth with customer service and the way it stands now is I have to take it somewhere and have it fixed. Who the hell is even going to look at this ? I have no idea where to take it. It would be cheaper for them to send me another one and return this one in the new box. Buyer beware !!!

Not a fan of it. Have had multiple issues out of the box and even thought I was told I would be able to return without an issue, it seems not to be the case. The door on it is warped, so it’s hard to open. Which also is probably the reason it would hold ice very long. The unit has a leak from somewhere, I do not buy a new product to become a repair man or troubleshoot a new product. So far it’s been 3 weeks with emails back and forth with no progress on returning. I have already purchased a new machine.

Leaks from around copper lines that sent me a video of how I should fix it

The icemaker will not work I had it installed and it will not pump the water into the icemaker from the water line. Please help. 803-261-8284. Shane Laird

The ordering, payment, and shipping process were great. It was downhill from there. Right out of the box, the unit showed an error code. I contacted tech support, and they advised checking for loose wire connections. Simple enough, I snugged up all connections, and the code went away. Moving forward, the freeze plate would not get cold, because the compressor was not turning on. More back and forth with tech support (which is NOT convenient AT ALL). After trying 3 or 4 different remedies, I requested an exchange or refund. I was advised VEVOR could refund me $80 and I could keep the unit...NO. I was then advised VEVOR could refund me $150 and I could keep the unit...NO. After 2 weeks of emails, because they only reply overnight, due to time differences, I had finally negotiated getting a full refund, and was advised NOT to send the unit back. My 1st and last VEVOR experience.