Klantbeoordelingen voor VEVOR Commerciële IJsmachine 45 kg/24 uur, IJsblokjesmachine met een opslagcapaciteit van 14 kg, Roestvrijstalen IJsblokjesmachine met LED-display en zelfreinigende functie, Ideaal voor Restaurants, Cafés en Bars

I’ve had it for two weeks and it still doesn’t work. The water solenoid. Doesn’t work. I have to put the water in it by hand.

Ice machine arrived damaged! Requested a new one! Never got a reply!

Worked great for approximately 2 month. I had it in the garage next to the refrigerator. Makes ice like a champ. Then one day I walked into the bedroom that shares a wall with the garage where the ice machine was and my wood floor was all buckled from water damage. The machine had started leaking from somewhere behind the ice freezer tray and running down from behind the ice bin. This somewhat inexpensive machine has now cost me several thousand dollars in new floor.

Acheté il y a 2 mois par internet, sur le papier très intéressant et puis au bout de 2 mois la machine s'est mise en défaut et plus de glace du tout, on a contacté le service après vente et pas de réponses et pas de solutions à ce jour !!!!!

I bought this about a month ago and the water pump has gone out.

It does NOT work. Brand new out of box and does not work. Got the 3 year warranty and it takes 48 hours for a technician to get back to you. Requested refund. Hopefully they don’t charge shipping for refund. But this seems like a scam. So they likely will. Highly recommend not buying this product. The cheap became very expensive. Have to keep buying ice for my bar. Had to pay a plumber to hook it up. Can’t order a new one from a reputable company because I don’t have enough space to have 2 ice machines. Waste of time and money. 100% wish o never ordered this product.

The unit came damaged with dents in the side and front panel. The unit has multiple leaks from inside the machine and covers the floor with water constantly.

Less than a week that we installed the machine it stopped making ice.

When it makes ice it is great. The problem is it doesn't make ice consistently. I have been fooling with this machine for a week now and have yet to make more than three batches of ice in a row. The water pump continually jams,(I bought the model supposedly capable of drawing from a water jug) mind you this is a brand new machine. I have contacted ...or at least attempted to contact Vevor for resolution and have yet to get one almost a week later. I started sending chat messages early this morning it is now 9:00 at night and have yet to have a chat message returned. I have even requested a refund and return ticket with no reply other that we'll have someone contact you within 48 hrs...NOPE didn't happen. Any phone number you find for the Vebor company is false, not in service, or for a completely different company. I truly thought this machine would save me money from purchasing ice for get togethers and fishing trips, so far all it has done is cost me money and time, a lot of time! If you are thinking of buying one these machines, run.... run as fast as you can to any other product, and any other company!

I assume the product is probably fine. This is more in regards to customer service. It appears the model we purchased does not support water bottle usage. I inquired multiple times about returning or exchanging it, but never got a response.