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VEVOR Commerciële IJsblokjesmachine 54,4 kg/dag, Roestvrijstalen ijsmaker, Ideaal voor Feesten en Spelavonden, met 15 kg ijsbak, Timer, Zelfreinigende functie, LED-paneel en Instelbare ijsdikte

Klantbeoordelingen voor VEVOR Commerciële IJsblokjesmachine 54,4 kg/dag, Roestvrijstalen ijsmaker, Ideaal voor Feesten en Spelavonden, met 15 kg ijsbak, Timer, Zelfreinigende functie, LED-paneel en Instelbare ijsdikte

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Tiffany DeLong Tiffany DeLong
Doesn’t make the amount of ice that it is listed in the description
This ice machine is so small and doesn’t make the amount of ice that is listed in the description. Says it makes 30lbs and it makes a little over 10lbs per time… Very disappointed with this purchase
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Charles Clauss Charles Clauss
Not as advertised
Machine comes well packaged, and is pretty easy to get set up. However, once we got the Machine running, we quickly realized that it doesn't produce or hold what is advertised. We purchased the 200lb per 24 hour Machine with 50lb storage bin. The bin will only hold 20 to 25 lbs depending on when the lever shuts off. It also produces approximately 100lbs of ice in 24 hours. We were also very disappointed to find that the ice machine that we purchased on sale, went on sale again within a week of getting ours. It was over $100 less. Out of all of the money that we have spent on vevor products, This was the most disappointing!
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Jonathan D Smith Jonathan D Smith
Owner
Owner 1
This machine came damage which looked like cosmetic. The company did discount it but after running it a few days it has crack in the drain hose spot and is leaking all over the floor in my house. I need this warrantied
2 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Dave Dave
Do not purchase!
Do not purchase! 1
I purchased this machine to provide good quality ice. It does not! The ice begins melting almost immediately. It comes out in a large block-not individual cubes. The ice full shutoff happens after only a few ice cycles, so you don't have the ice bucket full ever unless you constantly move the blocks out of the way. Customer service is HORRIBLE. I have tried to return this product for 2 weeks. I cannot reach anyone by phone and the Chat representatives only offer discounts or replacements. I had to dispute the charges on my credit card to stop payment.
6 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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benildotan benildotan
Customer service unable to leave message
Customer service unable to leave message  1
Unable to leave messages due to system error, typing phone and won’t allowed
3 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please, if you need more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Kendon37 Kendon37
DO NOT BUY
DO NOT BUY 1 DO NOT BUY 1
This arrived damaged in several areas. Also did not work, gave error code upon plugging it in. This is stated to hold 200 lbs of ice but the tank looks way to small to be even close to that. Customer service took weeks to supply a return label and refund. I had to send them pictures multiple times.
7 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Mike Mike
less than 90 days and wortless
less than 90 days and wortless 1
Pictures of issues and a week of messages with extended warranty and all we get is more stupid questions. Only communicate at night after we're asleep so NO LIVE COMMUNICATION. I have bought Vevor products and were happy but this has ruined their reputation with me. I need the machine now and all I have is a blinking red light and useless customer service.
5 mensen vonden dit nuttig
Antwoord van de klantenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Adam Mealor Adam Mealor
it’s trash
first off this item is a piece of junk! the pictures show that you can feed this ice maker with bottled water, that’s bull shit, you need an external pump, so I ordered it, then it’s not even producing ice, it’s just going through the cycle and not scan making ice. such a wast of money! do not purchase this machine!
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer, Thank you for your feedback. We understand your concerns and sincerely want to resolve this matter as quickly as possible. We kindly ask for your cooperation in providing the requested details via email, as they are necessary for us to investigate and assist you properly. Please rest assured that we only request the information needed to resolve your case and appreciate your support and understanding. We will continue to follow up until the issue is fully resolved. Please monitor your ticket replies and email notifications. Thank you for your patience and cooperation.
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abner.flores abner.flores
Avoid
Bought it in August, worked well for about a week and a half, now it stopped making ice, avoid avoid avoid.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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David arthur David arthur
Ice machine
Don't pump water
1 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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