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VEVOR Zandfiltersysteem 132 L/min Debiet Filtersysteem 406,4 mm Zandfilter 38 mm Inlaat/Uitlaatdiameter Filtertank HDPE Materiaal 7-weg Meerwegklep 400x400x820mm

Klantbeoordelingen voor VEVOR Zandfiltersysteem 132 L/min Debiet Filtersysteem 406,4 mm Zandfilter 38 mm Inlaat/Uitlaatdiameter Filtertank HDPE Materiaal 7-weg Meerwegklep 400x400x820mm

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Martín Negrete Martín Negrete
Didn’t last a month and a half
246 L/min
Didn’t last a month and a half 1 Didn’t last a month and a half 1 Didn’t last a month and a half 1
I purchased this sand filter to replace my old one. After about a month I noticed pool water level is low so I check the system and found water and sand leaking near the sand filter. I removed the sand to inspect the sand filter tank and found a split fully along the seam. I reached out to customer support and was offered 36 dollar compensation and told to simply use glue as a fix. I have spent over 10 hours assembling/troubleshooting/disassembling The sand filter Spent over 300 dollars on replacement sand. I will be over 600 dollars down the drain. Very unsatisfied with Vevor product and their support. Do not recommend this product.
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Antwoord van de klantenservice: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Filippo Filippo
Prodotto di scarsa qualità.
246 L/min
Prodotto di scarsa qualità.  1
Il prodotto si è danneggiato a un mese dal suo utilizzo. Si sta rompendo completamente. L’assistenza non mi sta dando riscontri.
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Taylor Taylor
Really guys
246 L/min
Really guys  1 Really guys  1 Really guys  1
Received a damaged pool filter with a box that went through Vietnam. Having to go through the return and refund process is a pain due to their system
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Renee Renee
Last less than 1 season/Didn't Honor warranty
246 L/min
Lasted less than 1 season of usage.(3 MONTHS ACTUALLY) Stored it correctly and opened the pool back up and the diverter seal and the Intake valve is both leaking and cracked. Contacted Vevor since it was under the 12 month warranty. 10 days later and still NOTHING. I have been messagibg them and checking in with them every couple od days with no one able to follow up. Juat keep saying, "its been escalated up watch your email". I have been given the run around the ENTIRE TIME!.. 10 days?!?! Are you serious!?! NOW, I have a pool that isn't usable at this time untill I buy ANOTHER POOL FILTER.. at $400+. DO NOT BUY THIS BRAND. CUSTOMER SERVICE IS CRAP. PRODUCT IS HORRIBLE QUALITY. WILL NOT FOLLOW THROUGH WITH THE "WARRENTY".
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Antwoord van de klantenservice: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Patrick Patrick
Pushing sand
208 L/min
Filter keeps pushing sand out of it anytime you switch from one mode to another
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Antwoord van de klantenservice: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Wayne giguere Wayne giguere
Sand filter
246 L/min
I got the same filter in two weeks. The side blew out. It's not a very good product. So I had to buy another one that cost me about the same. Thanks. And have a nice day. If possible, could you send me a credit or my money back
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Antwoord van de klantenservice: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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