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VEVOR Hot Tub Handrail 88,9-144,8 cm Hoogte Verstelbare Spa Railing Whirlpool Aluminiumlegering Roestvrij Corrosiewerende Zwembad Handrail Draagvermogen 272 kg Handgreep Instaphulp

Klantbeoordelingen voor VEVOR Hot Tub Handrail 88,9-144,8 cm Hoogte Verstelbare Spa Railing Whirlpool Aluminiumlegering Roestvrij Corrosiewerende Zwembad Handrail Draagvermogen 272 kg Handgreep Instaphulp

88,9 - 144,8 cm

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MeloFelo MeloFelo
Needs improvement
88,9 - 144,8 cm
This handrail is in serious need of improvement. The issue is with installation of the down tube. There are two aluminum bolts soldered on to the tube. The first time I tried to assemble this, one bolt stripped completely and the other broke right off. I wasn't using much force--but too much. Vevor shipped a replacement tube. I managed to very carefully tighten the first nut to the point it would compress the lock washer. The second nut was touch and go--I had to use a vice grip to try to apply inward pressure to the nut so it would tighten rather than stripping the threads. I managed to compress the lock washer slightly and didn't want to press my luck. The issue is not only the soft threads of the bolt--it is also that when the component is powder coated, the coating on the threads impedes the nut, causing it to seize and then strip the threads rather than tighten. I tried using a lubricant, which may have helped a little. I didn't have a thread cutter! But really threads need to be re-cut so that a nut can tighten. The use of a soft aluminum bolt here creates real problems. Other than that, it seems to be working as intended, and I hope that those attachment points will hold up over time.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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Tammy Burton Tammy Burton
Mrs.
121,9 - 160 cm
Was so excited to get it and put it together. However the side brace on the bottom has already broken and I have not used a month yet. Very disappointed.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer, Thanks for your message regarding these concerns. We apologize for the trouble caused. To get further help, visit our "Contact Us" page online, in the bottom navigation bar. Submit a ticket here for any unresolved issues—our after-sales team will assist promptly. Thank you for your understanding.
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Grandpa Grandpa
Senior with a hot tub
88,9 - 144,8 cm
After assembly of this handrail, I bolted it to my deck and it seemed secure. But after using it once it wobbles! That's because the braces that go to the post are not manufactured to fit flat on the bottom against the plate. The brace allows it to wiggle. This product is not worth buying if you're looking for reliable support.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer, Thanks for your feedback on your concerns. We apologize for any inconvenience. For further support, visit our "Contact Us" page online—find it in the bottom navigation bar. Submit a ticket here for unresolved problems, and our after-sales team will work promptly to resolve them. Thank you for your understanding.
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Unstable Unstable
Flimsy
88,9 - 144,8 cm
This item is not safe to bare any weight on, especially while entering or exiting water. The bolt broke immediately while fastening it to the stand and the bottom plate is not thick enough, it bends easily. The height adjustment only pinches to the post so it may slide down while a person puts wright on it.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Hello, our after-sales team is processing your product issue. The work order ID in the email is 1731981967365. Please rest assured that our after-sales team will give you a satisfactory solution. If you have any questions, please feel free to contact us. Thank you for your understanding and support.
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ERIC ERIC
Too Wabbly
121,9 - 160 cm
I bought these because I wanted something sturdy to hold on to when entering and exiting the hot tub. Unfortunately, this was not sturdy and actually made it more dangerous for me. Wish I could get a refund. Instead its going into trash.
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Antwoord van de klantenservice: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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