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VEVOR Kamer Vacuüm Sealer, DZ-260A 6,5 cbm/uur Pompsnelheid Automatische Voedsel Sealer Machine, 180 W Commerciële Vacuüm Sealer, 33 x 25 cm Zegelmaat voor het Afdichten van Vers Vlees, Fruit & Sauzen

Klantbeoordelingen voor VEVOR Kamer Vacuüm Sealer, DZ-260A 6,5 cbm/uur Pompsnelheid Automatische Voedsel Sealer Machine, 180 W Commerciële Vacuüm Sealer, 33 x 25 cm Zegelmaat voor het Afdichten van Vers Vlees, Fruit & Sauzen

Tafelblad 180W

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John John
Vevor has terrible Customer Service
I have been a client of Vevor for years and made many purchase. On a recent purchase the item description and pictures appear to be incorrect and therefore the item does not meet my minimum needs. I requested a simple return and Vevor responded with basically what appeared to be the process for a hostage negotiation. All I requested was the return shipping label which they have refused to provide. They are also either not responding to my email requests or are delaying their responses. Additionally, they are sending me requests for reviews but then the URL shows 'not available.' I have no idea what is going on, but will apparently, I will need to dispute my charges through PayPal. Very unfortunate they have taken a simple return and made it a difficult process.
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Antwoord van de klantenservice: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Victoria Atkins Victoria Atkins
M
Bought it two weeks ago and it already is broken and doesn’t work. If I could give it a 0 rating I would. Still waiting on a response for a refund request
1 mensen vonden dit nuttig
Antwoord van de klantenservice: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Dean Cord Dean Cord
Mr
They are junk worked for 12 cycles then it gets hot and stops works until it cools down.. commercial grade what a load of crap. Then it gets worse try to get supports was told in an automated email they’ll get back to me in 48 hours. It’s now been five days stay away People don’t be a fool like me and purchase poor quality crap that has no back up supports of after sales service. They take your money and run just like every liner nowadays the bigger they get the worst they are.
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Antwoord van de klantenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Guillaume Ballard Guillaume Ballard
Chef
Machine is making noise and have rattle like it some thing is going to break when using it … just recieved it
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Antwoord van de klantenservice: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Jake Engler Jake Engler
Broken machine and no customer service.
So I bought this machine and it didn’t seal 20 times before it quit working. If you contact vevor for service or replacement it takes two days for someone to respond, not respond and find a solution, just two days to respond to any message sent. Then they say they will look into it and to wait two more days Then they had me tear apart the machine like it’s my responsibility to fix their broken stuff. After their recommended fix didn’t work it’s been crickets. So I have sealed 20 times max and I have a giant paper weight. I had pretty low expectations going into it given the price, and they couldn’t even live up to low expectations. Save yourself the time trouble and money and buy any other brand but this one. I guarantee you will be disappointed 100 percent would not recommend this to anyone.
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Antwoord van de klantenservice: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Michael Michael
Bad oil smell
This machine works okay, but it produces a strong vapor that smells bad and actually burns my throat and gives me a headache. It is so bad the room needs to be vented and aired out. I say it is defective but customer service says it is normal. I'm very unsatisfied with the machine and the lack of help from customer service.
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Antwoord van de klantenservice: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Alice Alice
Buyer
Package came damaged. Machine has dents down the side. Photos were sent in. If you pay this much for a brand new machine I don’t expect it to come damaged and customer services could care less.
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Antwoord van de klantenservice: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Spencer haywood Spencer haywood
Horrible support and horrible instruction Manuel for faults
Worked for 10 minutes then loudly beeps. Nothing in the Manuel to solve this and I have contacted support, they told me to turn it on and off…. So that’s helpful. They will not refund either, so I would not recommend this item It is a cheap option if it would work though
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Antwoord van de klantenservice: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Leeanne Peters Leeanne Peters
Very poor customer service
Purchased for a gift. Arrived damaged. Have provided all information as requested to Vevor customer service. Cannot get any answers yet. Been trying to resolve for 3 weeks now. Can't ring them as customer service number as advised on line is not in service. So, unable to review item as we haven't used it!
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Antwoord van de klantenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Travis Travis
Chamber vacuum
Never got this product.
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Antwoord van de klantenservice: We sincerely apologize for the unsatisfactory logistics experience you encountered.We've checked and seen that the matter was resolved on your latest Ticket. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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