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VEVOR Pop-Up Gazebo Tent, Pop-Up Tent met 6-zijdige luifel, zonnescherm met 6 verwijderbare privacy-winddoeken en gaasramen, 12,5 x 12,5 voet, snel op te zetten tent met klamboe, bruin

Klantbeoordelingen voor VEVOR Pop-Up Gazebo Tent, Pop-Up Tent met 6-zijdige luifel, zonnescherm met 6 verwijderbare privacy-winddoeken en gaasramen, 12,5 x 12,5 voet, snel op te zetten tent met klamboe, bruin

Bruin 3.81x3.81 m

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Robert Robert
Mr.
Bruin 3.6x3.6 m
I set up the tent and realized that from the factory the roof pull strap was installed backward. So there is no way to pull the roof down after it is setup. I spent an hour taking it apart and reversing the strap so it was on the inside of the gazebo. I was comparing this gazebo to the Kuma brand and I found the Kuma band has 2 zippers one on each side of the door which is much more convenient. The Kuma brand also has a pole over the door which makes it more stable. The vevor brand is half the price of the Kuma gazebo. All in all it is a good value
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Antwoord van de klantenservice: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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Jess Jess
Victim
Bruin 3.05x3.05 m
Received item quickly . Easy to set up, however, Poles did not work with pockets on sides of door, had to cut poles. Center hook strap tore out of roof first time taking down. A little. Disappointed.
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Antwoord van de klantenservice: Dear valued customer, Thank you for sharing your feedback. Please accept our apologies for any inconvenience. For immediate assistance, reach out through our online "Contact Us" page—our after-sales team is ready to help. We appreciate your understanding.
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Hunter Waldschmidt Hunter Waldschmidt
Disappointing quality
Bruin 3.6x3.6 m
Was disappointed to open up my “new” screen tent to find out one of the door pieces had a splintered pole and the hubs had some scratches on them like it was used and returned. Worked nice for my first trip though since I didn’t have time to return prior to the trip.
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Antwoord van de klantenservice: To our valued customer, thank you for being patient and cooperative. We’re actively handling your concerns and are dedicated to finding a solution that works for you. Please make sure to check your ticket and email regularly for updates on the progress. If you have further questions or need assistance, don’t hesitate to reach out.
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Valentine Valentine
Mr
Bruin 3.5x3.5 m
Great idea. But the quality is very disappointing. Single seams. The Vaycro is poorly attached and will most likely start to come off soon.
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Antwoord van de klantenservice: Dear valued customer, We appreciate your feedback. Please accept our apologies for any inconvenience this may have caused. For quick help, reach out through our "Contact Us" page online—our after-sales team is standing by. Thank you for your understanding.
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Nicky popplewell Nicky popplewell
Mr
Bruin 3.81x3.81 m
Well I just opened it out of the box and opened it up. First thing I noticed was a couple wear marks through the nets. Right by one of the poles. Then I seen a couple small holes in the fabric. I did just submit a return, let’s wait and see how it gets handled.
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Antwoord van de klantenservice: Dear valued customer, we appreciate your patience and cooperation. Right now, we're working hard to address your concerns and come up with a satisfactory solution. Keep an eye on your ticket and email for updates. Feel free to reach out if you need more assistance.
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Bruce Smith Bruce Smith
Gazebo
Bruin 3.6x3.6 m
Not worth it.
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Antwoord van de klantenservice: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Allan McCoshan Allan McCoshan
Leaks
Bruin 3.6x3.6 m
First time I set it up it rained and every seam on the roof leaked it's easy to set up but I thought it would be better in the rain
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Antwoord van de klantenservice: Dear valued customer, Your feedback is important to us. We’re sorry for any inconvenience. To receive quick help, reach out through our "Contact Us" page online—our after-sales team is here to assist. We appreciate your understanding.
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TB TB
Had some issues
Bruin 3.6x3.6 m
The gazebo is great now that I have it set up and the price is okay. BUT on my first attempt to set it up I was alone. I could not figure out what was causing the problem. Being alone you cannot hold things up and out of the way so you can analyze the problem. Through chat I contacted a rep and he sent me to a drawing of instructions (Drawing no words). A week later my wife got back from a trip and we attacked it again. I never really figured out the exact misassembly but there had to be a couple of the fiberglass rods in the wrong places. I just started pulling them out until I could straighten the tent out and reassemble it. A lot of foul language and asking for forgiveness and now I have a bug free cool place to sit and have an adult beverage. Thats my story and I'm stickin to it.
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LOCOCHE LOCOCHE
Mademoiselle
Bruin 3.81x3.81 m
Mademoiselle 1
Bonjour, Le produit aurait pu être excellent d'une part si un SAV avait pu être joignable rapidement après la livraison, et si il ne manquait pas une couture sur un foureau pour un montant. Ce qui fragilisé grandement la structure étant donné que c'est un des montant de la porte.
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Antwoord van de klantenservice: Nous vous prions d'accepter nos plus sincères excuses pour les désagréments occasionnés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informé(e) par courriel ; veuillez consulter votre boîte de réception.
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ref ref
Bad Quality and bad service!
Groen 3.05x3.05 m
Bad Quality and bad service! 1
There are holes in tge fabric! stitching is poor. misaligned Velcro does not line up Courier did not deliver to my home I had to go to another town to pick up my package and it was damaged. Vevor support will promise you everything, but provide nothing.
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Antwoord van de klantenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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