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VEVOR 10'x10' intrekbare buitenpergola met luifel, aluminium pergola met intrekbare luifel, moderne pergola met zonwering voor patio's, tuinen, terrassen, achtertuinen (beige)

Klantbeoordelingen voor VEVOR 10'x10' intrekbare buitenpergola met luifel, aluminium pergola met intrekbare luifel, moderne pergola met zonwering voor patio's, tuinen, terrassen, achtertuinen (beige)

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Ina Ina
Mrs
It is terrible in any type of rain. All those holes drip all over underneath leaving outdoor furniture a mess. I bought 2, one for us and one for our adult children. I told them not to bother setting it up. It is worse than having nothing out there.
3 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer, Thank you for sharing these issues. We’re sorry for the trouble caused. For more assistance, please check our "Contact Us" page online, in the bottom navigation bar. Through this section, submit a ticket for unresolved issues—our after-sales team is ready to help quickly. We appreciate your understanding.
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Ray G Ray G
10 X 13 Pergola
Upon opening and inspecting the components I noticed that the packing caused minor damage (dents in the pillars). Once the parts were laid out there were missing stickers that identify the parts and due to the similarity of the parts it was hard to identify. Moving to the instructions was a nightmare, Very simply pictorials difficult to interrupt. I consider myself very mechanically inclined and I had to disassembly the pergola three times because the instruction were not clear enough. Last but not least, There is a design flaw in the top cover that goes over the shade. There are no holes to drain the rain water off of it. I added 4 gromets to allow drainage otherwise the water pools up and stretch's the material. Finally, it looks good and the wife is very happy with it.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Lost item Lost item
Mr
Sorry I am able to comment on this item as I purchased it at half price. Vevor failed to to complete my order stating that they had lost my order in the system (after two weeks of looking) but they would not send out a replacement and never stated why? Then just put the money back on my card, even after I asked them to honour my order.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Darryl white Darryl white
Mr
Solid unit no instructions.. on line instructions are garbage and leave a allot out and you have to disassemble to fix .. took 4 days to put together
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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