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VEVOR Opblaasbaar drijvend dok, 3,04 x 2,43 m, dokplatform, antislip waterdrijvend dokmat met draagbare draagtas en afneembare ladder, drijvend platform-eilandvlot voor zwembad, strand

Klantbeoordelingen voor VEVOR Opblaasbaar drijvend dok, 3,04 x 2,43 m, dokplatform, antislip waterdrijvend dokmat met draagbare draagtas en afneembare ladder, drijvend platform-eilandvlot voor zwembad, strand

3,04 x 2,43 m

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Brent Brent
Leak
Blauw 2,44 x 1,83 m
Out of the package noticed a leak right away when I put it in the water. Asked for a replacement but they told me to patch it and would only provide $100 refund. Package only comes with patches but no glue. Asked for full refund once again and they gave me another $200. Not useable as is. Would not buy again.
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Antwoord van de klantenservice: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Cory Johnson Cory Johnson
Mr
Oranje 3,05 x 3,05 m
This didn't last more than a week without leaking. I reported this to customer service and they refused to replace only offered me $30 credit. Scam
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,Thank you for sharing your feedback with us. We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. Your satisfaction matters deeply to us, and we are dedicated to making things right.We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements and we have created a ticket for you to follow up on this with you,our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Justin Justin
Mr
4,57 x 1,82 m
Product leaked on first inflation and I've been messaging customer service for over a week. There only response is need more time, that's after they deleted the first ticket without explanation. Here we go...
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Antwoord van de klantenservice: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Andrew Andrew
Slippery
2,43 x 1,82 m
Overall the kids love it tied to the back of our boat. The only real downside is that it's very slippery and therefore dangerous. I will be looking to add grip like a SUP.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
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Darnit Darnit
Regret
3,04 x 3,04 m
Wish it would've come with a patch kit. Unable to repair
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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craig craig
Owner
3,04 x 3,04 m
Bag it came in broke first time we used. The overall quality of mat is good. It is big and bulky and hard to roll up at the lake
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Antwoord van de klantenservice: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Elissa Elissa
Swim mat
2,43 x 1,82 m
We want to love the swim mat but it keeps deflating. I contacted customer service but still waiting for a response
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Antwoord van de klantenservice: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up—your input is key to helping us fix this and do better.
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Leanne Leanne
Hole in Seam
Bought it on June 20 2024, used for about 4 months. Just brought it out for summer and blew it up to find out it has a hole on the seam 😭.. waiting to hear back from customer services - it has not been a year so hopefully under warranty- so sad it seems so durable for that to happen - I hope this is a one off and rare for it to come undone at the seam
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Antwoord van de klantenservice: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online—look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Sabine Schimpf Sabine Schimpf
Frau
1,82 x 1,52 m
Hallo, wir haben gestern das Schwimmdock zum ersten Mal benutzt und ein Loch festgestellt. Das foto kann ich erst am Montag schicken, da ich es mit dem Handy nicht kleiner bekomme. Ich würde es gerne umtauschen. Wie gehen wir da vor? Gruß Sabine
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Antwoord van de klantenservice: Wir haben Ihre Anfrage zu diesem Problem erhalten. Unser Kundenservice-Team wird sich innerhalb von 24 Stunden mit Ihnen in Verbindung setzen und Sie unterstützen, bis Ihr Anliegen vollständig geklärt ist. Bitte behalten Sie den Status Ihrer Anfrage und die E-Mail-Benachrichtigungen im Auge.
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Patrick Patrick
Mr
Blauw 2,6 m
Mr 1
Came out of the box with a small hole. No big deal but I was expecting service after. I’ve sent several emails with only a reply saying someone will respond within 48 hours. No one has responded. For the service after the sale I would not recommend Vevor.
2 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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