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VEVOR Monokristallijne zonnepanelen 400W, 2 stuks, PV-module met MC4-uitgang en aluminium frame, IP65 waterdicht zonnepaneel, off-grid energiecentrale voor balkon, auto, boot, camper of plat dak.

Klantbeoordelingen voor VEVOR Monokristallijne zonnepanelen 400W, 2 stuks, PV-module met MC4-uitgang en aluminium frame, IP65 waterdicht zonnepaneel, off-grid energiecentrale voor balkon, auto, boot, camper of plat dak.

2x400W 1

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lu*** lu***
packed horribly, arrived damaged, unhappy customer
I purchased directly from Vevor online I bought the 200-watt monocrystalline solar panel. I'm extremely disappointed I used to be a shipping clerk, and this definitely was not packed for interstate shipping The panel was packed as if it was being delivered 1 block away. The Package looked like it had been in a war zone. The cardboard stock is flimsy and not sturdy cardboard at all, I did not take the panel out as I could see the damage, just opening the package, the inserts to keep panel in place were not taped to the panel, so they weren't much help in keeping panel secured. Now, to be fair, I do understand the shipper should have been way more careful and there is a certain amount of blame to go to them for sure, but the box had no "fragile handle with care" tags, and as I said it's flimsy cardboard and it in my opinion was packed VERY poorly, as if a child or someone who takes no care or pride in their job at all, packed this. When I called, the agent said she would email a return label, instead I got an email saying someone would reach out to me. So, I went to the website, on the website chat. They sent me an email to send pictures, which I did, then the agent said someone would reach out to me within 48 hrs. First impressions are everything and honestly, I am not feeling this company at all now. the way the operator on the phone said she would ship a return label and then doesn't etc. at this point, I cannot recommend vevor at all, I am extremely disappointed. all they had to do was PACK IT CORRECTLY FOR INTERSTATE SHIPPING I just had a heart attack, and I really don't need this kind of stress or hassles. At this point judging by how it was packed and by the little interaction I've had, I am not assured that this return is going to be a smooth streamlined process, resulting in customer satisfaction. I am 60 yrs. old and I can tell when a return process is customer orientated or not, now if I am wrong, I will update my review and I will do them a solid, but their return process is making me feel like they are purposely dragging their feet. I would ask for another panel, but I feel if they can't take the time and effort to pack it correctly the FIRST time, I don't feel very confident in a 2nd attempt. in fact, based on my shipping clerk experience whoever packed this should be fired and whoever okays this kind of packing methodology should be fired. IT'S NOT ROCKET SCIENCE. at this point basing my experience I give them 0 stars, but the app forces me to make a choice so at this point 1 star I will update this review or give a new review when they return my money. Sorry Vevor but respectfully, you are not making me feel assured about the whole process at this point. from the way it was packed and shipped to the return process, please return my money and hire better shipping clerks and shipping supervisors. This whole thing could have been avoided if it was packed correctly Thank you
3 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Vertaald uit Engels
Zie origineel
Dogan Dogan
Panneaux solaires
2x100W 1
Les panneaux on l’air de fonctionner mais par contre de très mauvaise qualité. Profiler alu très fragile n’ayant pas le temps d’attendre j’ai préféré les garder et négocier un remboursement partiel
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Bonjour ! Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre service après-vente et notre service client n'a pas été à la hauteur de vos attentes, et nous prenons vos commentaires très au sérieux. Merci beaucoup de nous avoir fait part de votre expérience : votre avis est essentiel pour nous aider à résoudre ce problème et à nous améliorer. Nous avons constaté que le problème que vous avez signalé a été résolu par e-mail. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Vertaald uit Frans
Zie origineel
Farmer Farmer
Joe
I'm glad to write a review. We never received the solar panels! They kept pushing back the delivery date. But finally said we would not receive them. They did, however, give us a refund. It was frustrating anyway, that we didn't receive the items ordered.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Vertaald uit Engels
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Oudry Oudry
Panneau solaire de 100 watt
1x100W 1
Panneau solaire de 100 watt 2
Bonjour, panneau installé plein sud, je suis très surpris que le voltage stagne à 13,6 à 13,8 volts plein soleil à 14 h sur le référentiel il est donné v 14,3 volts, pouvez vous me donner la raison de cette faiblesse de rendement. Ce panneau me permet de recharger la batterie moteur de mon camping car.
3 mensen vonden dit nuttig
Antwoord van de klantenservice: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
Vertaal de recensie naar Nederlands
Vertaald uit Frans
Zie origineel
ScotinTX ScotinTX
Cheap, but not high output
I bought two of the 400W panels because of the price and if thats your main criteria, you'll be ok with the purchase. I live in Texas and on a bright sunny day with no cloud, the max I've seen is 250watts. So when I look at bang for the buck its been a decent deal especially since it included shipping for the price. So overall, its fine...
3 mensen vonden dit nuttig
Antwoord van de klantenservice: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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Vertaald uit Engels
Zie origineel
Mischa Mischa
Defekt
2x400W 1
defekt
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Wir haben Ihr Ticket erhalten und stehen bezüglich des Problems mit Ihnen in Kontakt. Um das Problem zu lösen, bitten wir Sie um detaillierte Informationen per E-Mail und warten auf Ihre Antwort. Wir versichern Ihnen, dass wir uns bis zur vollständigen Lösung darum kümmern werden – bitte behalten Sie Ihre Ticketantworten und E-Mail-Benachrichtigungen im Auge.
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Vertaald uit Tsjechisch
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Mks Mks
Never gonna work with a real mptt too low voltage
1x100W 1
I bought 2 and have thrown them both in the bin operating voltage only 14.5 volt
7 mensen vonden dit nuttig
Antwoord van de klantenservice: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Sinead Sinead
Ms
4x100W 1
These do not work, do not generate any power in broad daylight sunny weather. Also have to take vevor to small claims court to get a refund as customer service after purchase is shocking.
8 mensen vonden dit nuttig
Antwoord van de klantenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Vertaal de recensie naar Nederlands
Vertaald uit Engels
Zie origineel

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