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VEVOR Klasse 3 trekhaak, 2" ontvanger, Q455B stalen buisframe, multi-fit trekhaak voor kogelmontage, bagagerek, fietsenrek, trekhaak,

Klantbeoordelingen voor VEVOR Klasse 3 trekhaak, 2" ontvanger, Q455B stalen buisframe, multi-fit trekhaak voor kogelmontage, bagagerek, fietsenrek, trekhaak,

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Arnold Arnold
CLIII Hitch
CLIII Hitch 4 CLIII Hitch 4
The hitch arrived on time, the cardboard box however was damaged and all the bolts fell out (still waiting for the replacements to arrive). I could wait no longer, went out and purchased hardware to install the hitch (installed and looks good), for those that keep asking Does it fit a Lexus RX350? Yes it does, Mine is a 2018 Lexus RX350L, Toyota Highlander (same model year group) use the same frame and bolt pattern
2 mensen vonden dit nuttig
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elmis72 elmis72
Didn't fit, now I'm stuck
Ordered product based on reviews for fit of vehicle. Did not fit and need to return. Shame on me for not reading the return policy. Even if I am exchanging for another type of hitch, I have to pay the shipping which will be costly because it is heavy! Was offered $50 to keep it and not return, but paid mucho dinero so not really an option for me. I guess that's what I get for not ordering from dealership. Too bad really because the item was shipped in record time and is a very nice product. Box was crushed and covered in tape but didn't affect the product.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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From Canada From Canada
Not quality!!!
Not quality!!! 1 Not quality!!! 1 Not quality!!! 1
Bad quality product and very poor customer service. I reported the problem and was told I would receive a response within 48 hours, but after 4 days I am still waiting. Very disappointed and would not buy again.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Adam Adam
Mechanic
Heavy duty but one half didn’t fit the holes at all so had to drill out holes larger. Also during shipping box must have been damaged and hardware was lost. It only took VEVOR a couple weeks to sort it out and get me sent the exact hardware that worked properly so I must give that positive to VEVOR customer service.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product. Your comments are very valuable to us, and we will make sure to share them with our quality team for improvement. We truly appreciate you taking the time to let us know, as it helps us continue to improve our products.
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