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VEVOR Walk-In Tunnelkas, 8,9 x 3,1 x 2,0 m Polytunnelkas, plantenkas met schuin dak, gegalvaniseerd stalen frame, groene PE-afdekking, oprolbare ritssluiting en 12 ramen voor buitengebruik

Klantbeoordelingen voor VEVOR Walk-In Tunnelkas, 8,9 x 3,1 x 2,0 m Polytunnelkas, plantenkas met schuin dak, gegalvaniseerd stalen frame, groene PE-afdekking, oprolbare ritssluiting en 12 ramen voor buitengebruik

900x300x200 cm Groen Puntdak

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Vertaal alle recensies naar Nederlands
Vertaald
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David David
None
600x300x200 cm Wit
First issue was with the assembly instructions; they were inaccurate and some of the frame parts were mislabeled. Also, some of the frame parts were missing from the shipment. In addition, the zippers for the doors were not sturdy enough. Two zipper slides broke and after buying a repair kit, neither was able to be repaired. Definitely need sturdier door zippers. The greenhouse only lasted one season and ended up in the trash. I didn't attach any photos; a broken zipper slide shouldn't need a picture to show what that would look like.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Unhappy Unhappy
Beware
Groente 4,48 x 1,97 x 1,97 m - Watergeefsysteem
This is the 3rd Vevor greenhouse we have purchased, and until this one, we’ve been very happy. We had issues with the size of the cover, it didn’t fit the frame. We contacted customer service and after waiting 2 days for a response we were told that the cover is huge and we needed to tighten the bolts on the frame. We again told them this was our 3rd greenhouse and that wasn’t the problem. We even cut 3” off the legs in hopes the cover would fit better. They asked for pictures and measurements, which we provided and they offered a replacement cover, but it would take a while for us to get it. After arriving at the warehouse we were told it was lost and they would give us $39 to order a cover on our own. We told them $39 wouldn’t cover the cost of a cover even if they sold it separately. They then offered a $60 refund and we took it. Dealing with them took about 4 weeks. We will never order another greenhouse from them based on the lack of customer service.
2 mensen vonden dit nuttig
Antwoord van de klantenservice: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements.Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Michael Michael
Mr
900x300x200 cm Groen Puntdak
Product has no manual. Difficult to install with virtually no videos on youtube
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Cassie McCarty Cassie McCarty
Owner
900x300x200 cm Groen Puntdak
This is the second greenhouse I have purchased from Vevor. I was very satisfied with the first one I got. The instructions are difficult to follow but after it was up it was great due to my own fault it collapsed during the winter. I reordered the exact same one but the cover material was thinner and it only has very few ties to tie the canopy to the frame. It doesn’t even have them down the doors. It’s nothing close to being as high quality as the first. Only thing I like it does have double stitching around the windows. It had very fast shipping. Vevor is usually great quality however I won’t order this one again.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Savary Rémy Savary Rémy
Livraison catastrophique !
900x300x200 cm Groen Puntdak
Bonjour à tous.... Produit correct et conforme au descriptif Site Vevor *Nouveau client et 1 commande (et dernière...) Livraison affligeante carton éventré avec un manque important de pieces !!! Impossible à monter correctement Le colis à été réparé entièrement avec du scotch par le livreur responsable de la livraison ? Photo déjà jointe pour preuve ! Service après-vente inefficace !!! Aucun geste commercial ! Dommage.... Logistique à revoir ... Incompétente donc client mécontent !!! Obligé de recommandé une autre à la concurrence. Vevor pas très fort pour rembourser ou dédommager C'est Honteux !!!
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
Vertaal de recensie naar Nederlands
Vertaald uit Frans
Zie origineel
khodja khodja
achat serre tunel 9x3
900x300x200 cm Groen Puntdak
produit parfait mais dommage je n'ai pas eu la notice de montage
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Keno Keno
No Parts
900x300x200 cm Groen Puntdak
This was a bas expericence the bolts and tie down did not come with it
0 mensen vonden dit nuttig
Antwoord van de klantenservice: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Gardener Gardener
Package in poor condition
600x300x200 cm Wit
Package in poor condition 3
I don't know if the greenhouse is ok, but the package was realy in poor condition after the delivery. Hoping the greenhouse will be allright.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Vertaal de recensie naar Nederlands
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Robert Martin Robert Martin
I wanted to like it
300x200x200 cm Groen
I wanted to like it 3
I gave 4 stars because I like the design. But It did not hold up in the wind. This afternoon it got destroyed along with the 10x20 I bought. I’m sad now.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product. Your comments are very valuable to us, and we will make sure to share them with our quality team for improvement. We truly appreciate you taking the time to let us know, as it helps us continue to improve our products.
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Mei McMurphy Mei McMurphy
Farmer?
450x200x200 cm Wit Koepeldak
Farmer? 3
Would be nice if it came with enough bolts and nuts.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Vertaal de recensie naar Nederlands
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