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VEVOR Walk-In Tunnelkas, 8,9 x 2,9 x 2,0 m kunststof tunnelkas, plantenkas met gegalvaniseerd stalen frame, groene PE-afdekking, oprolbare ritssluiting en 12 ramen voor buitengebruik

Klantbeoordelingen voor VEVOR Walk-In Tunnelkas, 8,9 x 2,9 x 2,0 m kunststof tunnelkas, plantenkas met gegalvaniseerd stalen frame, groene PE-afdekking, oprolbare ritssluiting en 12 ramen voor buitengebruik

900x300x200 cm Groen Koepeldak

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David David
None
600x300x200 cm Wit
First issue was with the assembly instructions; they were inaccurate and some of the frame parts were mislabeled. Also, some of the frame parts were missing from the shipment. In addition, the zippers for the doors were not sturdy enough. Two zipper slides broke and after buying a repair kit, neither was able to be repaired. Definitely need sturdier door zippers. The greenhouse only lasted one season and ended up in the trash. I didn't attach any photos; a broken zipper slide shouldn't need a picture to show what that would look like.
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Antwoord van de klantenservice: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Unhappy Unhappy
Beware
Groente 4,48 x 1,97 x 1,97 m - Watergeefsysteem
This is the 3rd Vevor greenhouse we have purchased, and until this one, we’ve been very happy. We had issues with the size of the cover, it didn’t fit the frame. We contacted customer service and after waiting 2 days for a response we were told that the cover is huge and we needed to tighten the bolts on the frame. We again told them this was our 3rd greenhouse and that wasn’t the problem. We even cut 3” off the legs in hopes the cover would fit better. They asked for pictures and measurements, which we provided and they offered a replacement cover, but it would take a while for us to get it. After arriving at the warehouse we were told it was lost and they would give us $39 to order a cover on our own. We told them $39 wouldn’t cover the cost of a cover even if they sold it separately. They then offered a $60 refund and we took it. Dealing with them took about 4 weeks. We will never order another greenhouse from them based on the lack of customer service.
2 mensen vonden dit nuttig
Antwoord van de klantenservice: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements.Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Sonia Brown Sonia Brown
Mrs
900x300x200 cm Groen Koepeldak
Mrs 2 Mrs 2
Seams on both ends gave out after three weeks from setting up. Stitching not very strong, not able to repair therefore and able to use as intended.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Gardener Gardener
Package in poor condition
600x300x200 cm Wit
Package in poor condition 3
I don't know if the greenhouse is ok, but the package was realy in poor condition after the delivery. Hoping the greenhouse will be allright.
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Antwoord van de klantenservice: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Robert Martin Robert Martin
I wanted to like it
300x200x200 cm Groen
I wanted to like it 3
I gave 4 stars because I like the design. But It did not hold up in the wind. This afternoon it got destroyed along with the 10x20 I bought. I’m sad now.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product. Your comments are very valuable to us, and we will make sure to share them with our quality team for improvement. We truly appreciate you taking the time to let us know, as it helps us continue to improve our products.
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Mei McMurphy Mei McMurphy
Farmer?
450x200x200 cm Wit Koepeldak
Farmer? 3
Would be nice if it came with enough bolts and nuts.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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Christopher Christopher
Reinforcements needed
300x200x200 cm Groen
Reinforcements needed  3 Reinforcements needed  3 Reinforcements needed  3 Reinforcements needed  3 Reinforcements needed  3
I must say before I start, I've always had nothing but great results on all my purchases, though unfortunately my last purchase hasn't followed suit 😢 My, VEVOR Walk-in Tunnel Greenhouse, 3.6 x 2 x 2 m/ 12 x 7 x 7 ft Portable Plant Hot House w/ Galvanized Steel Hoops, 1 Top Beams, 2 Diagonal Poles, 2 Zippered Doors & 6 Roll-up Windows, Green; hasn't even seen out the summer before wearing holes through the cover at each frame end. It's a design fault, reinforcement to these areas are what's needed (easy fix) at the factory I must resolve this issue before the monsoons come. Kind regards from sunny Devon and me.
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Antwoord van de klantenservice: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Marc Marc
Serre à améliorer
600x300x200 cm Wit
Devrait avoir une sangle d'attache à chaque arches avec les grand vents que nous connaissons c'est la 2 ieme qui s'écrase sur les plants
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Antwoord van de klantenservice: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Caroline Caroline
27' Tunnel Greenhouse
835x300x225 cm Groen Koepeldak
It's a great greenhouse dor the price. We found the man door does not fit and does not close so stick to the roll up door. Absolutely use sandbags all around and tie down the top with ropes! Any little wind will lift the whole thing! Keep the windows and door closed in stronger winds. There needs to be more frame ties inside, 1 in each corner is not enough, and 1 tie down on the outside of each corner doesn't suffice either! The door latch is a joke so we just tie it shut. Other than these problems and we're glad we purchased the 5 year "NO QUESTIONS ASKED" Warranty we're happy with it. Will post photos & video later if allowed
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Antwoord van de klantenservice: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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STRUTYNSKI STRUTYNSKI
Structure un peu légère
Groente 2,93 x 1,97 x 1,94 m - Watergeefsysteem
Difficile de retrouver la même qualité de serre que celle achetée il y a 20 ans. La structure en alu est un peu fragile et le serrage ecrase les tubes ; des inserts en métal éviteraient le problème. Néanmoins le rapport qualité/prix est correct mais il reste à voir la tenue dans le temps.
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Antwoord van de klantenservice: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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