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VEVOR Overspannen Dakkas, 4,6 x 2,1 x 2,1 m Foliekas, Gegalvaniseerd Stalen Frame en PE Dekzeil Kastunnel, Waterdicht UV-bestendig Tomatenkas, Inlooptunnelkas voor het Kweken van Groentenbloemen, Wit

Klantbeoordelingen voor VEVOR Overspannen Dakkas, 4,6 x 2,1 x 2,1 m Foliekas, Gegalvaniseerd Stalen Frame en PE Dekzeil Kastunnel, Waterdicht UV-bestendig Tomatenkas, Inlooptunnelkas voor het Kweken van Groentenbloemen, Wit

450x200x200 cm Wit

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Unhappy Unhappy
Beware
Groente 4,48 x 1,97 x 1,97 m - Watergeefsysteem
This is the 3rd Vevor greenhouse we have purchased, and until this one, we’ve been very happy. We had issues with the size of the cover, it didn’t fit the frame. We contacted customer service and after waiting 2 days for a response we were told that the cover is huge and we needed to tighten the bolts on the frame. We again told them this was our 3rd greenhouse and that wasn’t the problem. We even cut 3” off the legs in hopes the cover would fit better. They asked for pictures and measurements, which we provided and they offered a replacement cover, but it would take a while for us to get it. After arriving at the warehouse we were told it was lost and they would give us $39 to order a cover on our own. We told them $39 wouldn’t cover the cost of a cover even if they sold it separately. They then offered a $60 refund and we took it. Dealing with them took about 4 weeks. We will never order another greenhouse from them based on the lack of customer service.
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Antwoord van de klantenservice: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements.Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Christine Stein Christine Stein
Purchaser
835x300x225 cm Groen Koepeldak
Waited 3 weeks, never came, contacted Vevor and said well it must be lost, sent refund, very disappointed
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Antwoord van de klantenservice: We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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T T
Flimsy
600x300x200 cm Wit
Very thin gauge metal that dented nearly immediately by my toddler dropping a big stick (for a toddler) on the frame. While assembling, If you screw the pieces in tightly, the metal tubes just bend into oval shapes, so there is no sense that things are secure. Since it is so modular and you can't tighten the screws properly due to the weak metal, it is nearly impossible to get perfectly level on dirt ground. There are warnings on the product about not using it in basically any type of weather, and it really doesn't hold up to any of it. There are only 8 tie-down strings attached to the cover (two on each side on each end) and 2 of them ripped off with the slightest wind. The tie down strings for the cover are a complete joke. I doubt this thing is going to last an entire year in my pretty mild climate, and I'm definitely going to need to buy supplemental supplies to keep the cover on, keep the frame anchored, etc. so I can try to prolong it from just collapsing and turning into a giant pile of garbage.
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Antwoord van de klantenservice: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Chris Chris
Very poor quality
600x300x200 cm Wit
Item arrived damaged, I tried to return it but they just give you the run around and closed the ticket before I was even able to reply. Vevors return policy is a huge joke, they will make you jump through hoops knowing that most people are just going to say F×@& it and keep the damaged item because its so difficult to get a refund or return the product. The greenhouse collapsed in short order from a rain storm because the damaged poles were weakened. I would not recommend this to anyone.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product. We have created a new ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Lilia Lilia
Shit company AI customer support which just waiting your time cheap poor quality product fail a part
450x200x200 cm Groen
This is the cheapest shit I ever bought with the money I paid not worth at all when i contact customer support the company a shit company. They just give you a runaround AI customer support that you would never go anywhere with that. You won’t stop any problems with it they just give you runaround. Jim Pike is broken pours missing. I couldn’t get a hold of not a customer service. He just want some bullshit pictures. After receiving the pictures of the claim. They haven’t received it. They just like a bunch of shit piece of shit company.
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Antwoord van de klantenservice: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
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Halfway There Halfway There
Close but several cigars short
360x200x200 cm Groen
I would love ot put this together, but it's not possible without some serious modification. Finally got around to putting this together to find thatthe parts list in the instruction mnual doesn't match my actual parts. I have different parts. Poles 5,6,7,8, and 9 are there but some of them didn't have the tapered ends. There are no #4 poles, too many #3 poles, the #1 and #2 poles I'm guessing belong to a different product, as they have hooked ends that shouldn't be there, and holes on the upper end that are 90 degrees from what they should be, so it's impossible to assemble this thing as it is. I guess I'll have to wait untiol tomorrow to get in contact with Vevor, and I haven't experienced anything like this before. I'm hoping my 30' greenhouses have the proper parts!
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Michael Michael
It’s fine but mediocre
450x200x200 cm Wit
Wind and snow will destroy this thing no matter what. It can make sense for some people but I’d encourage spending the extra money for something more durable.
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Antwoord van de klantenservice: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better.
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Sarah Sarah
Not for windy conditions
450x200x200 cm Wit
My husband set it up. 3 days later, a storm went through and it was crushed. Glad I didn’t get my plants it yet. Not Vevor’s fault, just Mother Nature testing my patience.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer high-quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality, and we are always working to improve. If there is anything specific you feel could be better, or if you need further assistance, please visit our "Contact Us" page, which you can find in the bottom navigation bar of our website.You can submit a ticket there, and our customer support team will reach out to you via email with updates until your concern is fully addressed.
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Lawrence Lee Lawrence Lee
Mr
450x200x200 cm Wit
Second year having set it up. End of the season heavy wind came through and bent the frame up and ripped the plastic tarp fabric. So it lasted me two years and now it’s time to replace it.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Thank you for sharing your feedback. We’re sorry to hear that you encountered this issue after such a long period of use. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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James James
Didn’t last long
450x200x200 cm Wit
Not to mad to build, but it is in shambles with the mild winds and winter of El Paso. All the built in anchor points ripped off, so built a door and front wall mainly to pull the cover tight again to keep the cover from blowing away. Other than that it’s great. Make sure to burry more the base with cover at least 6 inches with pavers above every few feet. I did 6 inches initially, but the string mounts fell off about a month ago. The left zipper also separated from the cover pretty easy. The zipper strap is still intact, but the cover separated from the zipper from the zipper border. Zipper fully works but it doesn’t help when the cover fully separated. Maybe buy this if you have zero wind. My coldest day was 28 average has been 40 this “winter”
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Antwoord van de klantenservice: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Also, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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