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VEVOR Hondenrolstoel voor achterpoten, Verstelbare rolstoel voor huisdieren, Lichtgewicht hondenkar met schokabsorberende wielen, Loophulpmiddel voor gehandicapte, verlamde en gewonde honden tot 10 kg, S

Klantbeoordelingen voor VEVOR Hondenrolstoel voor achterpoten, Verstelbare rolstoel voor huisdieren, Lichtgewicht hondenkar met schokabsorberende wielen, Loophulpmiddel voor gehandicapte, verlamde en gewonde honden tot 10 kg, S

S

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Tatyana Carter Tatyana Carter
NO REPLY FOR REFUND FOR A MANUFACTURING DEFECT ITEM!
L
NO REPLY FOR REFUND FOR A MANUFACTURING DEFECT ITEM!  1
I ordered this wheelchair for my dog and it arrived defective. I contacted Vevor via chat and email however on chat do one replied for 6 hours and via email no one responded at all. I just need my refund, product never used due to the defect. Also they need a better way to assist a customer when something goes wrong because I have been contacting them 3 times in regards to this . Bottom line, I want my refund, bad customer service
2 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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robin.rowe99 robin.rowe99
Does not honor return policy
M (Ontwerp 2)
Not happy with this dog wheelchair. Ask to return because our dog was walking better. But you would not let me return it now we are wasted over a hundred dollars on something we have no use for. Your return policy sucks
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,We're sorry to hear that you experienced an issue with the product. We're glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don't hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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JCMobile JCMobile
Not the Best, but Still Great Price!
S
I had really high hopes for this dog wheelchair, but unfortunately it wasn't the best. It was very difficult and time consuming to put together. Once, I finally got it put together, it didn't feel sturdy or give my dog good support. She wasn't able to move easily and looked pretty uncomfortable. The sizing is perfect, the length, width, and height are all adjustable. The price is also really cheap, I wish this company would've put more research into it and then they could've charged more. For the price, I definitely think it's worth it to try just in case it was just my dog who had issues with it.
0 mensen vonden dit nuttig
AIZAC AIZAC
Fauteuil roulant chien
S
Produit conforme à mes attentes
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Vos commentaires sont précieux et nous aident à nous améliorer. Merci encore pour votre contribution !
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Lance Lance
Close, but not quite right
L
Hard to get dog into. Needs buckets for harness. The back leg support sags too much. Needs to be more supportive. The frame and wheels are very sturdy though!
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Steven Michalak Steven Michalak
Dog owner
L
It's broke I went ahead of few months I saw pictures back chatting with you all I'm hoping to hear back and get a new one mail to me at my address in Golden Colorado
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Percy Percy
Ms.
L
It's very fussy and hard to get the dog into, so for an injured dog who can't stand for long, it takes too long to get him into the apparatus.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Brian Brian
Only should be used for old and permanently injured dogs
L
Unless your dog is very old or is missing limbs or use of the limbs, this should not be used. During surgery recovery, this was purchased and my dog tipped several times. The back wheels should be able to steer as well to prevent tipping. It was also a pain to put all those straps around him in a comfortable manner, that will support their weight, while also allowing them to still pee. I would not recommend unless your dog is permanently disabled.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Ximena Ximena
Muy mal servicio, no recomiendo comprar nada
M (Ontwerp 2)
Muy mal servicio, no recomiendo comprar nada 1
Llevo desde el día 23 de abril solicitando una devolución y no tengo respuesta a mi solicitud. Compré para mi mascota esta silla de ruedas, porque tiene problemas en las patas traseras, pero no se ajusta y quise de volverlo pero hasta el día de hoy no tengo ninguna respuesta. Estoy muy decepcionada y realmente no volveré a comprar nada más aquí.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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Vertaald uit Spaans
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JK JK
VEVOR Dog Wheelchair for Back Legs, Lightweight
L
Instructions were good, easy to assemble, and adjust Once our Shepherd is harnessed in properly, she loves it, however… it takes two of us to get her in there, it is not consistent, the screws keep coming out and are too small, especially in winter when your hands are cold. It has been a very frustrating experience for us. The idea of the chair is brilliant, but it has not been by any stretch a joy to use. I would be hard pressed to recommend it to anyone as once it’s on her, it is not consistent with the time before and we are doing the same thing every time. The fabric piece that goes between her legs and supports her back end is very tight. When she urinates, it goes over the fabric between her legs and has to be washed every time The strap that goes over her shoulders toward the front. Is way too tight. The minute we loosen it, she loses support even with the tummy strap. We have considered returning it many times, but due to the necessity of it, we keep struggling with it. It has not been an easy process. A joy when it works, extremely frustrating to get to that point.!!
2 mensen vonden dit nuttig
Antwoord van de klantenservice: Hello! We have created a ticket for you to follow up on this. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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