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VEVOR Hondenhelling 1m lange hondentrap met 6 dwarsbalken Hondenhelling voor in de auto van grenenrubber Hondeninstaphulp 6 niveaus hoogteverstelling Dierenhelling ca. 113 kg laadvermogen voor grote kleine honden

Klantbeoordelingen voor VEVOR Hondenhelling 1m lange hondentrap met 6 dwarsbalken Hondenhelling voor in de auto van grenenrubber Hondeninstaphulp 6 niveaus hoogteverstelling Dierenhelling ca. 113 kg laadvermogen voor grote kleine honden

104.9x39.9 cm

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Vertaal alle recensies naar Nederlands
Vertaald
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ccsedona ccsedona
Dog doesn’t like it.
104.9x39.9 cm
My dog does not like it. It is too steep. Wouldn’t buy it again
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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claramai claramai
Not safe
104.9x39.9 cm
This ramp has a good construction, and was what I was looking for. The problem is, that the slide/plate on the ramp isn’t clued or in anyway fastened, which means that every time my dog stepped on it, the plate simply starts to slide down, creating a big hole within the ramp. If I hadn’t noticed, my dog would have stepped into this hole. So to make the ramp safe, I have to clue the whole thing myself. Not safe. I had to ask a carpenter to clue the whole ramp for me. I would have returned it, if it wasn’t so big and difficult to handle.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[464281546668032 ] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
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vrjeffrey2013 vrjeffrey2013
Poor service
104.9x39.9 cm
I give big fat ZERO. We haven’t used the ramps they are to big even though you gave us half the money to keep the ramps they do nothing for us. Support was brutal to deal with. I bought this from the states and fought tooth and nail for a week to try and return it and get a full refund. They wore me down got half of my cost back and stuck with 2 ramps to sell on marketplace. I don’t have the time for it. Will not ever order from this place again.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Diana Diana
Vevor Dog Ramp
104.9x39.9 cm
It seems to be very sturdy. It came in a very timely manner I only have one issue with it the black ramp itself slides and leaves a gap at the top and goes all the way to the bottom I have to figure out a way to get it to not slide. I can't seem to get the photo uploaded
2 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Vertaal de recensie naar Nederlands
Vertaald uit Engels
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Michael A Holland Michael A Holland
Home owner
104.9x39.9 cm
My dog was afraid of it!
0 mensen vonden dit nuttig
Antwoord van de klantenservice: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Good Concept but poor engineering Good Concept but poor engineering
Concept of the ramp is good but the engineering needs some work
104.9x39.9 cm
The ramp concept is good and looks like it can hold up to our dogs. The not slip surface and steps need to be secured better than a couple of staples. The walking part of the ramp will shift and slide when our dog uses it. I had to put 3 decent screws into the ramp to secure it from sliding and the step/block to stay in place.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Vertaal de recensie naar Nederlands
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Laura Laura
Poor construction
104.9x39.9 cm
Came with one of the bars not attached. Ramp does not stay in place keeps slipping leaving a gap at top of ramp for dogs to slip and get caught. Messaged same day I rec'd to return . Hassel had to send pictures of box product and now I have to wait 48 hrs to 72 for them to "get back to me" .. Huh wait for what just issue me the return number and my credit .
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up—your input is key to helping us fix this and do better.
Vertaal de recensie naar Nederlands
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