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VEVOR Heat Press - 8-in-1 Heat Press Sublimatiemachine voor DIY T-shirts/hoeden/mokken/warmteoverdrachtsprojecten, 12 x 15 multifunctionele wegzwenkbare Heat Press met 360° rotatie

Klantbeoordelingen voor VEVOR Heat Press - 8-in-1 Heat Press Sublimatiemachine voor DIY T-shirts/hoeden/mokken/warmteoverdrachtsprojecten, 12 x 15 multifunctionele wegzwenkbare Heat Press met 360° rotatie

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Roneice Beooks Roneice Beooks
Owner
It hasn’t worked right since I received it, and unable to use after trying to use it. The temperature won’t get above 200, and my first project it literally burned the image and transfer paper to the mouse pad. The temperature fluctuates as it tries to heat up. It is the worst 200 dollars I ever spent. It has been so frustrating and unenjoyable. I have sent emails about what to do to return it and haven’t heard anything back, and no phone number to call anyone either. Extremely disappointed. It has really made starting my only ne store impossible. Could someone please give me a call back. Look forward to hearing from you. Roneice Brown 904-855-7481
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Antwoord van de klantenservice: Dear valued customer, Thank you for sharing these issues. We’re sorry for the trouble caused. For more assistance, please check our "Contact Us" page online, in the bottom navigation bar. Through this section, submit a ticket for unresolved issues—our after-sales team is ready to help quickly. We appreciate your understanding.
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Junk Junk
Trash
Do not waste your money! The heat press was so uneven, didn’t apply even pressure no matter the adjustments we did. Not stable, very wobbly and not secure. Customers service was horrible. I wanted to return the product and they fought only offering suggestions regardless the amount of times I told them what we’ve already done and tried, nothing the suggested wasn’t something we already tried. After all the back and forth and then not just setting up my return they offered me a refund of X amount and said to keep the product. Since it came with a cup and hat press I took the refund, but I would never suggest this to anyone. We ended up buying the HTVRONT automatic and it’s a godsend
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Antwoord van de klantenservice: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Dash Dash
Dissapointed
Do not buy came used and is in terrible condition, the screws do not align. Came in pieces assumed it would have came already assemble screws are not fitting right can not assemble and came damaged. I’m begging for a refund
0 mensen vonden dit nuttig
Antwoord van de klantenservice: We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Michelle Guinn Michelle Guinn
Faulty construction
I trusted and sent money for an item that should have been easy to assemble and use. it is not. BUYER BEWARE!! VEVOR sold me a defective item- I am now a week behind on a project because of dealing with Tech Support that sends links to a Download you have to put on computer. It’s expected I am to take the main piece apart and repair. It’s crazy. They do respond to messages but you get nowhere. I tried uploading pics but they will not upload.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up—your input is key to helping us fix this and do better.
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Meghan Harper Meghan Harper
Mrs.
I'd love to put a good review out there but I never received it. I really had my heart set on this machine after researching several and finding the right one for me. I'm disappointed in how this was handled and am hoping it will eventually show up.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
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John John
Dead on arrival
Looks good, but it won’t heat up. None of the attachments work..Vevor service sucks and I can’t get help with it.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Cennet Kelly Cennet Kelly
Didn't last
Didn't even last a year before it fell apart entirely after not much use. First the handles fell off and it was impossible to reattach those. Thenthe entire platen detached from the top handle. Absolute mess.
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Antwoord van de klantenservice: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Jasmine Howse Jasmine Howse
DO NOT BUY
This machine is absolutely terrible. Do not buy it. It has quite literally fallen apart in my hands multiple times. The company refuses to replace it and tells me there are none to replace it with even though it shows in stock here on the website. They then gave me an option for refund to my PayPal (after MONTHS of arguing with them) and then did not do that but instead sent a refund to an account I no longer use. An absolutely ridiculous company to deal with and the machine is nothing but garbage. If you’ve already purchased it I wish you luck, it will fall apart. They kept sending me parts to replace and there is just no fixing it. I should add, no instructions came with anything I had to replace and at one point had to dismantle the entire machine including the heat plate only to find all the screws and bolts were completely stripped and was impossible to fix. After showing them this, they offered me a refund of $13. You read that right, $13 refund for this. How ridiculous.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Hey, there. Thank you for reaching out to us and sharing your concerns. We are sorry to hear about your poor experience with us. We encourage you to visit our website and navigate to the "Contact Us" page, where you can find various ways to get in touch with our dedicated customer support team. Our professionals are well-equipped to assist you and will work diligently to provide you with a satisfactory resolution. https://www.vevor.ca/pages/contact-us
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Luisa Luisa
Disappointed
I am disappointed with the VEVOR heat press machine. Assembly was challenging due to unclear instructions, and the machine lacks sturdiness—it wobbles when I move the handle from side to side. Additionally, I had to partially disassemble it, as it wasn’t correctly assembled at the factory, and then figure out how to fit the remaining parts myself. I could not attach a picture because I couldn't get the picture smaller than 2MB and I took the pictures from my cell phone. Wasted money. This is why I buy from Amazon, it's easy and free returns.
2 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer,thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue to your complete satisfaction.To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team. Our team consists of highly trained professionals who are ready to address your concerns and provide you with the best possible solution
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Joumanah Joumanah
Business
The machine has consistently failed to heat correctly, causing substantial issues in the transfer process. Specifically, it does not reach the necessary temperature, and this malfunction has resulted in the stickers not melting as expected and, in some cases, causing damage to the material by turning it yellow. Despite following all recommended steps, the machine’s inefficiency is causing significant loss and disruption to my work. I have previously requested a return and refund multiple times, but I have only received responses directing me to wait or suggesting I check the compatibility of materials. However, the issue here is not with the materials but with the machine’s faulty performance. My request is straightforward: I am seeking an immediate return and a full refund due to the machine's clear quality issues. I ask that you expedite this process by initiating the return and refund arrangements without further delay. Your cooperation on this matter is essential in preventing additional loss and frustration. Thank you for your attention and prompt action regarding this request. Please respond within the next 24 hours to confirm the return and refund arrangements.
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