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VEVOR Heat Press, Heat Press-machine voor T-shirts, snelle verwarming, hogedruk-hittepers 15 x 15, krachtige digitale industriële sublimatieprinter voor warmteoverdrachtvinyl

Klantbeoordelingen voor VEVOR Heat Press, Heat Press-machine voor T-shirts, snelle verwarming, hogedruk-hittepers 15 x 15, krachtige digitale industriële sublimatieprinter voor warmteoverdrachtvinyl

Wit 38x38 cm

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Shannette Shannette
Machine won’t close
Currently UNABLE to use my BRAND NEW product because the press WILL NOT fully close!!!! Have contacted customer service about receiving a replacement (which is preferred) or a refund and they take forever to respond 😞. The problem IS NOT as simple as “turning the handwheel” which is what I was told to do from the customer service rep.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Joel Joel
Máquina não funciona
Zwart 40.6 x 61cm
Prensa não aquece e até o momento sem solução, é um absurdo esse suporte pós venda
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Recebemos a sua solicitação referente a este problema. A nossa equipa de apoio ao cliente dará seguimento ao seu pedido no prazo de 24 horas e continuará a prestar assistência até que todas as suas necessidades sejam satisfeitas. Por favor, esteja atento às respostas do seu pedido e às notificações por e-mail.
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Ashley  King Ashley King
product was damaged
product was damaged 3 product was damaged 3 product was damaged 3 product was damaged 3
I received my package today shipping was a super fast and I'm very grateful for that but the package arrived damaged with holes all in the Box when unpackaging the heat press there is dents metal is completely broken
2 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear customer,
Thanks for your message and sorry about the inconvenience caused.

We are glad to offer you the best service here.
Would you kindly send e-mail to support@vevor.com with your order number and the related photo or video to show the issue clearly please?
We will help you check it and reply you within 24 hours.

Please do not worry. We will offer satisfying solution after we figure it out.
Your any feedback will be highly appreciated.

Best regards,
Vevor Team
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Kevin Kevin
Mr
Bought for my wife to replace a previous unit for which Vevor do not hold replacement parts. On unpacking found damage to one corner of the unit but internal packaging showed no signs of damage. Eventually came to an agreement with Vevor that I would accept compensation for the damage. Not impredded with the refusal to replace a damaged item and having to fight for a decent level of compensation. I like and continue to buy Vevor products but their customer support sucks big time.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Kevin Kevin
Decent but a few things not happy with
It's a decent press and worked well out of the box. The top section where the pressure knob is had sustained some damage and was bent enough that we couldn't screw the knob down correctly. We had to bend it back into place with a hammer and block of wood. The box it arrived in was pristine, so this damage was done prior to boxing it up which isn't great. Secondly the foam and pad are NOT glued to the unit. So if you're trying to position cloth or a garment on it and need to move it, you're fighting against the pad and it's sliding around. Glued it down, and bent the case back so it was usable and its doing its job in the shop.
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Antwoord van de klantenservice: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Kim Kim
Owner
It's ok I'm not really impressed by it, it does the job but quality is not that great
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better.
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CB CB
Worked good, until it didn't
Bought this as an upgrade to my smaller press. It is built pretty good but at some point the top became slightly off center from the bottom and then out of no where the other day it just died, fuse is good and the power supply looks fine. I haven't disassembled it yet to see if there is an obvious problem. I use this fairly lightly.. maybe once or twice a month for a couple hours. Disappointing that its dead in just a year and 4 months time.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Gary Gary
Vevor Customer
Mine arrived and it was packaged really well. It was undamaged. I am a casual user at this time and am using it to adhere leather to an adhesive material for making hat patches mostly. I will be using it for transfers but not in an industrial type setting. I used an infrared thermometer to see how even the heat was over the entirety of the platten. Mine has a 30º difference from the right (hot) side to the left(30º colder) side. This would be unacceptable for most users and I am honestly not happy about it not heating evenly. For users who want a more even heating element, maybe look at some other options. For the cost of admission I didn't expect much so at least I have a way to adhere leather to some adhesive materials.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Beth Beth
Good Until It Randomly Stopped Working On Me.
Good Until It Just Stopped Working... I've Had This Press For A Little Over A Year and Went To Turn On To Press Orders and It Doesn't Work. NOT A Peep When You Turn It On. I get things wear out on them, but it should have lasted longer than 1yr.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Rudolf Rudolf
Warmtepers Vevor
Zwart 38x38 cm
Pers is niet draaibaar vandaar niet makkelijk te gebruiken omdat shirts etc moeilijk op de plaat te leggen zijn in d ejuiste positie zonder je handen te branden aan de bovenplaat. The press is not swivel, which makes it difficult to use, as shirts and similar items are hard to position correctly on the platen without burning your hands on the upper plate.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Onze oprechte excuses voor het ongemak dat ons product heeft veroorzaakt. We begrijpen volledig de frustratie die kan ontstaan ​​door een storing tijdens het gebruik. We doen er alles aan om dit probleem zo snel mogelijk op te lossen. We zullen u per e-mail op de hoogte houden van de status van uw probleem; controleer alstublieft uw inbox voor verdere berichten.

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