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VEVOR Heat Press Machine 12x15 Sublimatie Printer Digitaal LED-Display Transferpers 10 in 1 Zwart Hittepers + Benodigde Accessoires voor Verstrekt Afbeeldingen op T-shirts/Hoeden/Borden/Bekers/Pennen

Klantbeoordelingen voor VEVOR Heat Press Machine 12x15 Sublimatie Printer Digitaal LED-Display Transferpers 10 in 1 Zwart Hittepers + Benodigde Accessoires voor Verstrekt Afbeeldingen op T-shirts/Hoeden/Borden/Bekers/Pennen

1 in 1 Metaal Zwart

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jc jc
No recomiendo
8 in 1 Metaal Zwart-oranje
los materiales dejan mucho que desear, contando con que la base es de madera cosa que no he visto en mi vida y con esta maquina tengo 5, la manivela cuando la bajas no puedes soltarla por que se levanta sola, no se queda fija abajo, sube con fuerza por lo que podría golpear algo o alguien. por otra parte la plancha de calor no calienta por igual en toda la superficie o algo pasa que los dibujos salen con tonos irregulares. Intento devolver el producto y el servicio técnico echando balones fuera, el dinero ya me da igual. pero este producto no sirve.
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Antwoord van de klantenservice: ¡Hola! Lamentamos mucho que haya tenido una experiencia decepcionante con nuestro servicio posventa y atención al cliente. Nos tomamos muy en serio sus comentarios. Muchas gracias por informarnos; su opinión es fundamental para ayudarnos a solucionar este problema y mejorar. Hemos observado que el problema que reportó se ha resuelto mediante comunicación por correo electrónico. Nos complace que su problema se haya abordado con prontitud. Si tiene alguna otra pregunta, no dude en contactarnos de nuevo.
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John John
Dead on arrival
Looks good, but it won’t heat up. None of the attachments work..Vevor service sucks and I can’t get help with it.
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Antwoord van de klantenservice: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Cennet Kelly Cennet Kelly
Didn't last
Didn't even last a year before it fell apart entirely after not much use. First the handles fell off and it was impossible to reattach those. Thenthe entire platen detached from the top handle. Absolute mess.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Jasmine Howse Jasmine Howse
DO NOT BUY
This machine is absolutely terrible. Do not buy it. It has quite literally fallen apart in my hands multiple times. The company refuses to replace it and tells me there are none to replace it with even though it shows in stock here on the website. They then gave me an option for refund to my PayPal (after MONTHS of arguing with them) and then did not do that but instead sent a refund to an account I no longer use. An absolutely ridiculous company to deal with and the machine is nothing but garbage. If you’ve already purchased it I wish you luck, it will fall apart. They kept sending me parts to replace and there is just no fixing it. I should add, no instructions came with anything I had to replace and at one point had to dismantle the entire machine including the heat plate only to find all the screws and bolts were completely stripped and was impossible to fix. After showing them this, they offered me a refund of $13. You read that right, $13 refund for this. How ridiculous.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Hey, there. Thank you for reaching out to us and sharing your concerns. We are sorry to hear about your poor experience with us. We encourage you to visit our website and navigate to the "Contact Us" page, where you can find various ways to get in touch with our dedicated customer support team. Our professionals are well-equipped to assist you and will work diligently to provide you with a satisfactory resolution. https://www.vevor.ca/pages/contact-us
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Luisa Luisa
Disappointed
I am disappointed with the VEVOR heat press machine. Assembly was challenging due to unclear instructions, and the machine lacks sturdiness—it wobbles when I move the handle from side to side. Additionally, I had to partially disassemble it, as it wasn’t correctly assembled at the factory, and then figure out how to fit the remaining parts myself. I could not attach a picture because I couldn't get the picture smaller than 2MB and I took the pictures from my cell phone. Wasted money. This is why I buy from Amazon, it's easy and free returns.
2 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer,thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue to your complete satisfaction.To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team. Our team consists of highly trained professionals who are ready to address your concerns and provide you with the best possible solution
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Joumanah Joumanah
Business
The machine has consistently failed to heat correctly, causing substantial issues in the transfer process. Specifically, it does not reach the necessary temperature, and this malfunction has resulted in the stickers not melting as expected and, in some cases, causing damage to the material by turning it yellow. Despite following all recommended steps, the machine’s inefficiency is causing significant loss and disruption to my work. I have previously requested a return and refund multiple times, but I have only received responses directing me to wait or suggesting I check the compatibility of materials. However, the issue here is not with the materials but with the machine’s faulty performance. My request is straightforward: I am seeking an immediate return and a full refund due to the machine's clear quality issues. I ask that you expedite this process by initiating the return and refund arrangements without further delay. Your cooperation on this matter is essential in preventing additional loss and frustration. Thank you for your attention and prompt action regarding this request. Please respond within the next 24 hours to confirm the return and refund arrangements.
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Mariz Bauer Mariz Bauer
marizbauer.24@gmail.com
It works okay. The problem is that the heat plate doesn’t heat up evenly. So I have to press multiple times and turn the item so I get even sublimation. The top plate is always crooked and won’t align with the bottom part most of the time. It works ok if you’re sublimating a very small item but otherwise it cost me a few items and my time because I had to redo. The sliding bottom part is very hard to slide at first, unless I oil it but even after oiling it, still doesn’t slide in and out smoothly. I love Vevor but this product in particular is a big miss.
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