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VEVOR Handdoekverwarmer Emmerverwarmer 20L met LED-display & instellingen (timer & temperatuur) & veiligheidsslot & 4 haken, handdoekverwarmer voor spa, huis, badkamer, wasruimte, wit

Klantbeoordelingen voor VEVOR Handdoekverwarmer Emmerverwarmer 20L met LED-display & instellingen (timer & temperatuur) & veiligheidsslot & 4 haken, handdoekverwarmer voor spa, huis, badkamer, wasruimte, wit

20 L - programmeerbaar Geheel wit Yes

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Katherine Soussana Katherine Soussana
Sold a defective product Towel warmer bucket
I was sold a defective product (Towel warmer bucket) I followed all the requests in order to receive a refund or a replacement. I was offered $20 refund and was told to go get it fixed on my own. I am not accepting this offer as it is totally not acceptable to purchase a brand new product and receive a defective one and then be told, here's $20 and go get fixed yourself. Vevor is supposed to be a reputable company, I sent them a reply refusing their offer and instead I will videotape myself cutting the electrical cord to tend it totally useless and asked for either a refund or a new tested product to replace the defective one. Unless they want to pay for shipping to return their product. I am waiting for a response and will update this review. My last recourse is to open a dispute with my cc company.
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Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Mark Keel Mark Keel
Owner
I would not ever purchase this again. The towels will not stay in hot continuous. It takes about 25 minutes for the towels to get hot so you have to plan your showers. This will be an awesome product if it would run continuous.
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Antwoord van de klantenservice: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product. Your comments are very valuable to us, and we will make sure to share them with our quality team for improvement. We truly appreciate you taking the time to let us know, as it helps us continue to improve our products.
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K K
Owner
They do not run continuous it takes at least 30 minutes for the towel to be warm enough so you have to put the towel in way before you get in the shower. It would be so nice if they would keep your towels, continuous hot.
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Antwoord van de klantenservice: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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