Klantbeoordelingen voor VEVOR hydraulische krik, laag profiel, 3 ton capaciteit, robuuste aluminium hydraulische krik met dubbele zuiger snelhefpomp, geel, 93-465 mm

This jack has a severe design or manufacturing flaw. The swivel wheels hit the frame of the jack. This action locks up the jack and makes it immobile. The jack handle came with rivets that obviously did not go all the way through to secure the square drive that lowers the jack. There were additional holes drilled that were offset and oblong. These holes were obviously holes that were drilled incorrectly and in the wrong position. Customer support sent me new wheels and a new handle. The wheels were no different and they also hit the frame. The handle was completely different than the original. It was steel and not aluminum like the original and it was shorter. I advised customer support and their answer was to give me a partial refund and offered to direct me to another department. I waited for contact from this department and did not receive any reply. Customer service then said there was no other department and I should seek local technical assistance. This was unacceptable. A jack that does not roll is useless and unsafe. A jack handle with unsecured rivets is unsafe. Seeking technical assistance locally is unsafe as they would not be familiar with the product and would be dealing with a manufacturing defect. The proper answer from VEVOR should have been a full refund and for VEVOR to correct these manufacturing defects and problems for future customers.