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VEVOR Fietskar, 32 kg laadvermogen, Fietskar, Snelspanontwerp met universele koppeling, 50,8 cm wielen, Past op de meeste fietswielen, Frame van koolstofstaal

Klantbeoordelingen voor VEVOR Fietskar, 32 kg laadvermogen, Fietskar, Snelspanontwerp met universele koppeling, 50,8 cm wielen, Past op de meeste fietswielen, Frame van koolstofstaal

31.75 kg

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Jeff of Calgary Jeff of Calgary
Good Trailer; Hookup Difficult
31.75 kg
Trailer is solid and well built but I'd suggest that in my experience the "Universal Hitch" is somewhat less than universal. It only ships with a quick release replacement bike axle that was not compatible with my bicycle. After quite a bit of research and asking around, I was finally able to determined that "Universal" seems to mean that it is similar enough to a Thule hitching system such that the trailer can be connected to Thule Hitch adapters - not a perfect fit but good enough! Hence now that I have finally managed to connect it the trailer is proving it's worth and I'm happy with it. I'd suggest though that VEVOR should either market hitch accessories themselves or specify which hitch accessories made by others the trailer is compatible with
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Antwoord van de klantenservice: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Charles Sinclair Charles Sinclair
Mr.
31.75 kg
Did not ship in the promised time. Complained to customer service, and was told he would do his possible to put a rush on it. Item was delivered a week after that, but at the wrong address. Item was stolen from where the delivery person put it, about three feet from the sidewalk on someone's porch. My address is 5455, they dropped it at 555. Although they did refund me, I missed out on two bicycle trips where I needed the trailer. I bougbht one from another company instead, but still too late to use.
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Antwoord van de klantenservice: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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