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VEVOR Compressor IJsmachine 2L, 180W Bevroren Yoghurtmachine IJsmachine 3 Standen Yoghurtmachine Huishoudelijk, Draagbare IJsmachine Sorbet Gelato Laag Geluidsniveau Zilver Elektrisch

Klantbeoordelingen voor VEVOR Compressor IJsmachine 2L, 180W Bevroren Yoghurtmachine IJsmachine 3 Standen Yoghurtmachine Huishoudelijk, Draagbare IJsmachine Sorbet Gelato Laag Geluidsniveau Zilver Elektrisch

Grijs 2qt

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Lamgharaz Lamgharaz
Coli non reçu
Grijs 2qt
Je n’ai jamais reçu le coli car le transporteur geodis n’a pas voulu me livrer
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Vertaald uit Frans
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Don Bailey Don Bailey
Afraid of long-term quality
The unit is easy to use, but after about 5 batches, the gears are starting to skip when the ice cream reaches its intended hardness. With the first few batches, the unit stopped as intended when the hardness was reached, but now the gears have started to skip. I have to be nearby to press the stop button once the gears begin skipping. I was so hoping this unit would be a long term purchase. Debating on requesting a replacement or just sending back for credit.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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Rick Sorrentino Rick Sorrentino
Scammed
Scammed  1
Never received- Terrible communication- message only. They do nothing to support customer. They tried to claim it was delivered
1 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize that you haven’t received your package yet.We have created a ticket for you to follow up on this issue. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
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Delaunay Bertrand Delaunay Bertrand
Monsieur
En panne au déballage. Fuite de liquide dans le colis Ne fait aucun froid Appel service clients Actions en cours...
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Lorenzo Carradorini Lorenzo Carradorini
SOLDI BUTTATI
La gelatiera ha funzionato le prime 5/6 volte, poi ha iniziato a bloccarsi appena il gelato inizia ad addensarsi ovvero dopo circa 20 minuti dall'avvio (per fare il gelato ne servono 45). Richiesta assistenza il 24/04 con video del problema. ASSISTENZA INESISTENTE. ABBIAMO RICEVUTO SOLO MAIL STANDARD GENERATE DA INTELLIGENZA ARTIFICIALE. Continuerò a scrivere ma mi sto rassegnando all'idea di avere buttato dalla finestra 150 euro. STATE ALLA LARGA.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Abbiamo ricevuto la sua segnalazione relativa a questo problema e siamo in costante contatto con lei. Le abbiamo fornito una soluzione via e-mail e ora attendiamo un suo riscontro. La preghiamo di stare tranquillo, continueremo a seguirla fino alla completa risoluzione del problema. La invitiamo a monitorare le risposte alla sua segnalazione e le notifiche via e-mail.
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Vertaald uit Italiaanse taal
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James Archibald James Archibald
Mr
I bought three of these ice cream makers. Two of them were broken out of the box. They wouldn't freeze ice cream. Wasted way too much custard. Do not buy this machine. They are junk!
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Sari Ta Sari Ta
Mevr
Wit 1qt
Dit product voldoet NIET aan de verwachtingen. Het ijs kristalliseerd en de textuur is niet prettig. Verder ben ik al bijna 2 weken bezig om hem retour te sturen maar Vevor blijft er maar omheen draaien. Ik ben totaal NIET tevreden over het product of de klantvriendelijkheid van Vevor.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: We hebben uw ticket met betrekking tot dit probleem ontvangen. Ons klantenserviceteam zal uw probleem binnen 24 uur in behandeling nemen en u blijven helpen totdat aan al uw behoeften is voldaan. Houd de ticketreacties en e-mailmeldingen in de gaten.
Jess Jess
Missing bowl
The item was sent in a banged up box to start. It was wrapped and given as a gift. When opened, the bowl was missing. Impossible to make ice cream without it. When I emailed customer service, back and forth, they seemed confused and unwilling to help. Going to try to get my money back.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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RJ RJ
Does not freeze unfortuneatly
Unfortunately mine has a problems with it. Even after letting it sit on a level surface first for 4 hours, than overnight, it cannot chill the bowl enough to freeze anything. Something is probably wrong with the compressor or the cooling system and I will likely have to return mine. It is also very loud and gets rather hot. Don't know if that is also normal for operation or if its just my unit being defective. Side note I wish it came witch second paddle for making gelato. I don't think I'll replace it with the same unit.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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aaron aaron
Big dissapointment
Never worked. Costumer service is extremely slow. Item delivered on time and appeared to be in good shape. Tried to make a batch with the kids and after an hour it was still liquid. Didn't even feel slightly chilled. After waiting two days for a response from customer service all I got was "The Item doesn't chill in stir mode." Four days later and I still haven't heard back from my response to that.
3 mensen vonden dit nuttig
Antwoord van de klantenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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