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VEVOR Drankkoelkast Flessenkoeler Zwart 195 L, Drankkoelkast met 3 verstelbare planken, Gastro Drankkoeler 7-standen Knopbediening, LED Commerciële Koelkast

Klantbeoordelingen voor VEVOR Drankkoelkast Flessenkoeler Zwart 195 L, Drankkoelkast met 3 verstelbare planken, Gastro Drankkoeler 7-standen Knopbediening, LED Commerciële Koelkast

195 L

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Crystal Berry Crystal Berry
Owner
Always breaks within one year of purchase.
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Antwoord van de klantenservice: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a response to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Chris L Chris L
Defective Unit + Poor Warranty Support
Defective Unit + Poor Warranty Support 1 Defective Unit + Poor Warranty Support 1 Defective Unit + Poor Warranty Support 1
I purchased the VEVOR Commercial Merchandiser Refrigerator (9.7 Cu.Ft / 275L) at the end of April 2025, based on a previous good experience with the exact same model. Unfortunately, this new unit was defective from the start — even at MAX setting, it only holds at around 60°F, making it useless for storing beverages. I provided photos, videos, and detailed explanations, and repeatedly compared it to my older identical unit, which works perfectly under the same conditions. Despite being well within the 1-year warranty, Vevor refused to exchange or refund the unit. Instead, they offered only a $95 “compensation” or told me to find a local repair shop myself — which is not how warranty service should work. Their customer support gave me endless repetitive responses and eventually closed my ticket without resolving the issue. This is completely unacceptable for a company that sells commercial appliances. Verdict: Poor product quality control and even worse after-sales support. Be warned — if something goes wrong, Vevor will not stand behind their warranty.
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Antwoord van de klantenservice: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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