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VEVOR Diesel Luchtverwarmer 5-8KW DC 12 V/24 V Draagbare Standkachel (Alles-in-één) met Afstandsbediening en LCD-scherm, Laag Geluidsniveau, 4 L Brandstoftank voor Vrachtwagens Campers

Klantbeoordelingen voor VEVOR Diesel Luchtverwarmer 5-8KW DC 12 V/24 V Draagbare Standkachel (Alles-in-één) met Afstandsbediening en LCD-scherm, Laag Geluidsniveau, 4 L Brandstoftank voor Vrachtwagens Campers

Gereedschapskisttype NEE 8KW-Oranje

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James Barnes James Barnes
Purchaser
The unit started out great. I followed the priming instructions for the pump and when i did the three taps on the power button it ran good. The thermostatsmalfunction the next day and when the heater was in the turn off phase it showed A PP which indicates prime pump on the thermostat . It went hay wire smoke was pouring out of the unit because the glow plugs were on when it was turning off. The fan stopped and smoke was every.where. Didn’t even have it for a week and I’m very disappointed. I’m not sending back I am keeping it a reminder to not be cheap and not buy cheap stuff. This thing didn’t do a good job.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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NOT NOT
Owner
I really liked the took Box idea and jumped into a purchase. My first attempt at using the Box failed with the E4 message. The next 6 also failed. Im in touch with Vevor regarding a return as no spare parts seem to be available according to my search. I not sure I can work a repair as the unit has little room to work with, very tight. I also tried the Support Chat but it is not working I have sent photos and now await the result. Wish me Luck plse.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Travis  Rademacher Travis Rademacher
Not impressed. Missing parts
Was so excited to receive heater. However I got it fueled it up with diesel plugged in to 110 then went to hook exhaust hose up and it wasn't in box neither was the silencer. The black heater hose was missing as well. I still tried it seems to work but rather frustrated by missing half the parts
0 mensen vonden dit nuttig
Antwoord van de klantenservice: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Anton Anton
Hr
Gereedschapskisttype NEE 8KW-Oranje
Luk klein kacheltje alleen na een aantal keer gebruiken start hij niet meer op. Vermoedekijk een print fout . kunt u mij hiebij helpen of een nieuwe opsturen? Met vriendeliike groet Anton de Wijs
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Onze oprechte excuses voor het ongemak dat ons product heeft veroorzaakt. We begrijpen volledig de frustratie die kan ontstaan ​​door een storing tijdens het gebruik. We doen er alles aan om dit probleem zo snel mogelijk op te lossen. We zullen u per e-mail op de hoogte houden van de status van uw probleem; controleer alstublieft uw inbox voor verdere berichten.
Ralph Bronson Ralph Bronson
Mr
Not happy only had my heater for a couple weeks and the fuel pump went I have been trying everything to get ahold of someone to get the parts or have it serviced under my extended warranty but to no avail can't reach anyone wtf terrible customer service all I want is a damn fuel pump so I don't freeze I have bought 3 heaters from vevor directly wtf can someone help me
0 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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No Power to unit No Power to unit
They are really trying but still no luck
They are really trying but still no luck 1 They are really trying but still no luck 1 They are really trying but still no luck 1 They are really trying but still no luck 1 They are really trying but still no luck 1
Order # 25112000944218093955 No power to the unit. Walking though troubleshooting process for days. Have called, emailed and sent pics Request #2908900 - This is supposedly an amazing heater -- cant wait to test it out.. Paid extra for external tank - but for now Its completely not functional until we figure out the short... Not a happy camper today out here in the cold.
2 mensen vonden dit nuttig
Antwoord van de klantenservice: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Adi Adi
Defective Heater With Serious Fuel Leak
I received this diesel heater, but it arrived with a serious fuel leak. Diesel fuel was leaking inside the unit.. Due to the potential fire and safety hazard, I stopped using it immediately. I contacted customer service, provided video evidence, and requested a refund. The initial response times were slow, and I was offered a replacement when I had specifically requested a refund. My experience with this product has been disappointing due to the safety issue and the difficulty resolving the matter. Buyers should carefully inspect the unit before use.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved—please monitor ticket replies and email alerts.
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Max Max
Mr
Heater was working great then the fan quit working now I am trying to get parts to get it working it needs a new fan controller the fan controller also controls the operation of the heater working with warrant department for parts
0 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Steve Wurtz Steve Wurtz
President/Ceo
This unit ran when first installed, however haven’t been able to get it started again. Very frustrating trying to get help This unit was my second purchase, so I’m very disappointed in its performance
1 mensen vonden dit nuttig
Antwoord van de klantenservice: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Kevin OConnor Kevin OConnor
Faulty heater
Koffertype NEE 8KW-Zwart
This heater worked a total of 3 times before giving an error code rendering it completely useless. No support from vevour whatsoever other than a generic reply listing possible troubleshooting which only served to demonstrate the fact they had not read my email.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Vertaal de recensie naar Nederlands
Vertaald uit Engels
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