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VEVOR Commerciële Aanrecht Pizzaoven, 14-inch Enkellaags Elektrische RVS Pizzaoven met Steen en Handvat, Multifunctionele Binnenpizzamaker voor het Bakken van Pretzels in Thuisrestaurant

Klantbeoordelingen voor VEVOR Commerciële Aanrecht Pizzaoven, 14-inch Enkellaags Elektrische RVS Pizzaoven met Steen en Handvat, Multifunctionele Binnenpizzamaker voor het Bakken van Pretzels in Thuisrestaurant

Drie knoppen Een laag 14 inch

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Buyer Beware - also - TERRIBLE customer service Buyer Beware - also - TERRIBLE customer service
Buyer Beware - also - TERRIBLE customer service
Buyer Beware - also - TERRIBLE customer service 1
I purchased this as an additional oven for a special event, based on the excellent reviews shown here. Upon receipt, the oven does not work properly, the top heating element works but the bottom two do not. Also, the on/off switch does not control the top element, so the only way to turn off the only heating element that works, is to unplug it. Without either of the "bottom" heating elements working, this oven is 100% non functional as a pizza oven. I contacted VEVOR support on Sunday, the day I realized the problem (the event for which I purchased this oven is Friday, initial delivery was two days after ordering, so there was PLENTY of time to get me a new oven in time for my event). Customer service asked me to email (not upload) a video of the problem, which I did immediately. The video was received and confirmed early afternoon on Sunday. I explained how much time is of the essence in this situation and was assured my case would be given priority status and that I'd have a response within 24 to 48 hours. After around 60 hours, I reached back out and was told basically "wait to hear from us". So I did...for another 24 hours...on Wednesday I reached out again, and explained that I really needed a resolution, because I NEED to have an operational oven on Friday...again I was told my case is being prioritized and be patient. It's now 5:30 PM on Thursday and I've still received zero response. At this point, I'm going to have to buy another oven locally in order to be able to host my function tomorrow. This is a 100% failure on Vevor's part...both the product and especially the customer service. I was shipped a non-working item, I provided proof immediately...what's the holdup? What needs to be reviewed? Why is this a "technical issue"? JUST SEND ME A WORKING OVEN!! LAST TIME I'LL ALLOW VEVOR TO SCAM ME...BUYER BEWARE!!!
3 mensen vonden dit nuttig
Antwoord van de klantenservice: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Michael Michael
So dissapointed
The first 16 inch countertop pizza oven I bought was and is still amazing. I knew at some point I would need a second one. When I purchased the second, it had a smaller brick that left an inch gap. It took weeks of back and forth to try to work out the situation. On the fourth of July (yesterday) I paid to vend pizza at a fireworks shows. This was the first time I plugged in and used the second oven. The lower heating element does not work and the large gap has sauce and cheese from the edge of the pizza spilling into the bottom of the oven. This in turn killed my times and I lost sales. I really was depending on vevor to try to use in my business. I don’t really know what to say except I am saddened and this damages trust in the company. Now I need to buy a third oven when I could use this money to buy the many other things I need for my food truck.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Catherine Catherine
Mme
Tout brûle dans ce four. Divers tests ont été faits et rien ne fonctionne. J'attends toujours un suivi pour connaître le bon fonctionnement.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Paul Paul
mr
Total crap!!! Would you believe the feet melted? Both feet on the left hand side have melted. I noticed when I saw the oven was not level on my counter. Thankfully the counter was not damaged. Now normally I give the company a chance to make things right before writing a negative review, but VEVOR customer service has shown a total lack of caring. So VEVOR get your act together and send me replacement feet that won't melt. Not now, but right now. Hell I haven't even used the oven yet. The feet melted during the initial burn in. Let me see. A junk product from a junk company
0 mensen vonden dit nuttig
Antwoord van de klantenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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farid farid
nr
Vier knoppen Dubbeldek 16 inch
not good temperature . not recommended requested to returned offered discounts which is good but i through it i. trash and
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Susan Hudlow Susan Hudlow
Owner
Received and plugged it in yesterday. One of the ovens doesn’t work at all.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Jacob Jacob
Owner
Because it's only 110v, this oven does have enough power to heat both compartments at the same time to above 300 degrees F. I bought the extended warranty as well, which was a complete waste of money because Customer Support is absolutely no help. It takes two days in between every response so my business is left with an oven that doesn't get to temp. & no solutions for a fix or replacement. Do not purchase this product.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Rhonda Green Rhonda Green
Owner
Nice looking oven but it won't keep the right temp. It is set for 500 but goes all the way to 800 or 900 will not work for me and they keep saying they will e mail me but I have only received my complaint in e mail, NO solutions
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Virginia Virginia
ms
the box had blood stains on it and covered over with packing clear tape i ask for a refund i did not want it please send me shipping labe order Number 251025009839185552543l
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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M M
Na
Garage
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. Thanks again for your valuable input! So sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! Also remember that you can contact our Live Chat or our email customer support, to assist you!
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