Klantbeoordelingen voor VEVOR Commerciële IJsmachine 54 kg/dag, IJsblokjesmachine met 14 kg ijsopslagcapaciteit, Roestvrijstalen IJsblokjesmachine met LED-display en zelfreinigende functie, Ideaal voor Restaurants, Cafés en Bars

Bought this to use for a memorial service for my dad‘s funeral. We were having over 100 people and I didn’t wanna have to keep buying ice since we were doing it outside and it was hot. I’m also a business owner so it was a no-brainer that we could use this in the office. Put it out of the box, read the directions, set it up and nothing. After 24 hours of nothing we had a friend who has an HVAC specialist come and look at it to see if he could get it working before the service. After testing it and looking at it over, he determined that there’s an internal issue with the motherboard. I’ve tried for two days to get someone from VEVOR to help me with this issue to no avail. Would really like to keep this if it was working, but since it’s not, I would appreciate them sending me a new one and then I can send this one back in the box that the new one comes in. Time will tell what VEVOR decides to do.

The instruction manual, despite being like 25 pages long, is basically useless. I read it front to back three times and still haven't gotten this machine operating without a leak 2 weeks later. Instruction manual says "make sure to install everything properly" and gives you no instruction on what "properly" is, which is frustrating. There's no start up guide or installation guide. The manual also doesn't tell you that to use it just with bottled water, you need to cap the other water line or it will leak from the other line, and it doesn't come with a cap. Then it doesn't tell you what the thickness settings are, which are -7 to 15 (?????? who chose this scale??), and 15 will freeze up the entire ice tray. The manual also doesn't explain all the features you can set using the display, which is extra confusing because there are a lot of features I know I can access I just don't have a guide on it. You ALSO need a pump for the drain pipe if you don't have a floor drain, but it doesn't give you a compatible model or any info on what kind or how big or anything, and it is only gravity fed so you have to have the ice maker high enough up to gravity feed into the pump. The screw clamp for the drain pipe was so bad, I couldn't tighten it fully, and had to purchase one to replace it. The ice it did make before it started leaking for a third time looked nice, and I am sure if you were having a plumber hook it up who had dealt with this type of machine before, it wouldn't be so bad, but this was not a DIY friendly machine and I wish I had just spent the money on ice for the summer instead. Customer service still has not responded other than the chat agent telling me someone would get back to me within 24-48 hours on 5/29 and then reaching out on 6/3 to say they'll reach out in 48 hours. 6/8 and still no response. Needless to say, I'd steer away.

The water pump on it does not work. The only way to use it is if you hook up to direct feed. Was hoping to use it for camping but won't work without pump.

It was smaller then anticipated my fault there probably I think it could be a little better on the door size the drain tube for it to work good it needs to be sat on something so it would drain properly

Do NOT waste your money on this company! I bought a brand new ice maker and it arrived completely dead. It doesn’t work at all!When I contacted their customer service, instead of replacing it or offering a refund, they actually told me to BUY spare parts and fix a brand new machine myself! This is pure fraud and robbery.I asked for a full refund and told them to come pick up their broken garbage, but they are ignoring me and trying to force close my ticket. Absolute scammers with zero shame. Save your money and buy from an honest business. You have been warned!

Got the ice machine installed and it broke within a week. The drainage pipe leaked onto the motherboard and fried it. I sent a support message to get told that I had to repair it, but the part was out of stock. Waited another 2 weeks for the new motherboard which just arrived broken. Do yourself a favour and DO NOT BUY

I ordered this icemaker one month ago, never received it and was charged for it

Un azienda di lucro,vende e poi sei subito abbandonato al tuo destino,non puoi rendere,continuano a chiedere il motivo e foto e io continuo a mandargli le foto e il motivo che non funziona

Dead on arrival. Hopefully VEVOR will make it right.

Malheureusement mauvaise experience: machine arrivée endommagée lié au transport et une partie de l'affichage (led) n'est pas fonctionnel, A part discuter,demander des photos, et me demande de démonter les machine pour essayer de réparer moi même, aucune solution de proposée depuis 2 semaines par le service après vente et commercial de VEVOR. Très déçu, je ne recommanderai pas