Klantbeoordelingen voor VEVOR Commerciële ijsmachine 226,8 kg/dag ijsmachine, 80 kg grote ijsopslagbak met automatische ijsproductie van 9 kg/min, zelfreinigende ijsmachine met touchscreen voor bar en restaurant

This machine is for super light use When you got problems and you call tech support They don’t answer right away They send you an email in the next 24to 48 hrs I told my friend to turn off machine until they answer back later mainly no ice during all that time In my job hvac I got tech support almost instantly because we are in the field getting machines fixt Not sure why Vevor don’t offer instant tech support like major brand ice machine companies Also metal getting lots of rust only in few months

Machine qui a travaillé pendant deux jours, excellent fabrication de glaçons au top et l’heure d’aujourd’hui est en panne avec un code erreur 011. Je suis frigoriste de métier et la machine est en panne à cause d’une fuite de gaz. Le condenseur est froid pour les frigoristes, ils comprendront un peu déçu

I refuse the delivery and never received the money back on this item still waiting

produit nul ne fonctionne pas. impossible d'avoir un service client en ligne. impossible d'avoir de l'aide. NUL je ne recommande pas. minable. réponses uniquement via la messagerie du site qui demande des videos et photos que j'ai envoyé à plusieurs reprises le matériel fonctionne pendant 10 jours puis tombe en panne et pas de solution de dépannage proposée RIEN

Straight up thrash! Has not worked since I purchased it and someone needs to contact me asap! And not by email I wanna talk to a real person and if I’ll turn this over to my attorney thank you

I bought this ice machine. It run great from mid January to June. Where it just failed. I reached out to vevor customer care. Automated. Emails back and forth. No solution to my problem. I have a one year warranty on the machine and even a purchased a 3yr warranty just to know that there product had enough support to let me go one with business as usual. In short in less than 6 months of operations. The ice maker failed. Reaching out to customer care did not give me a solution. Paid for extra warranty protection. For what. ?? If your product fails and you cant even have the decency to call the client even after numerous emails and chats with your bot. Thats not honest business practice Am very mad at vevor. You offer better quality product at better prices but have no support teams to back you up. Now I have this huge junk machine sitting there. 3 weeks I had to buy tones of ice to sustain the business needs. Is that fair????

ne fonctionne pas. obligée d'en recommander une qui ne fonctionne pas non plus ... impossible de joindre un service client matériel non fiable

Nem működik!

Stopped working in a month. Very hard to get technical service. Should have a phone number. You have to send an email. Wait for a response which asks for a picture or video then wait for them to contact you. I am waiting.

VEVOR states they have a 48hour response time to tickets made. This is not true. I have made two tickets and went through the process of the AI CHAT and chat with a representative and just got met with a glorified apology and explanations of that is not my department that handles the response to complaints. And then being told have a nice day. I feel as if VEVOR isn’t honest now and I buy many products from them through my electrical company. If this is the kind of customer service VEVOR has to offer then maybe I need to go elsewhere. If I can just have an answer on the next steps on replacement of the ice maker I would have been satisfied. The ice maker is really nice looking and hopefully once everything is resolved I can leave a better review on it but for now the ball is ion your court VEVOR. What are you going to do about it?