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VEVOR commerciële ijsemmer voor ijsmachines (113 kg inhoud), met verstelbare en antislip rubberen voetjes, geschikt voor restaurants, hotels en drankwinkels.

Klantbeoordelingen voor VEVOR commerciële ijsemmer voor ijsmachines (113 kg inhoud), met verstelbare en antislip rubberen voetjes, geschikt voor restaurants, hotels en drankwinkels.

330lbs

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Rod Rod
POOR CUSTOMER SERVICE
POOR CUSTOMER SERVICE 1
I honestly don’t even know how the product performs because I’ve been unable to get the unit set up at all. After over a week of back-and-forth emails—with little to no helpful information—they’ve only managed to confirm that my components are “compatible.” That does absolutely nothing to help me actually get this thing up and running. I’ve repeatedly asked a very simple question about whether I need an additional plate or cover to complete the setup, and I’ve received no clear answer whatsoever. It feels like they are either ignoring the question or don’t know the answer themselves. The customer service experience has been incredibly disappointing—calling it “poor” is an understatement. There is no phone number to speak with an actual person, which only makes things worse. The only support option is a chat system, and even that is extremely slow, with responses coming maybe once or twice an hour if you’re lucky. Trying to troubleshoot anything under those conditions is nearly impossible. Overall, this has been a frustrating and time-wasting experience. I would not recommend this company based on the lack of support alone.
10 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Confused Purchaser Confused Purchaser
Currently Unresolved
300lbs
It is super unclear that the actual ice maker is not part of it. It is also impossible to find the recommended CIM-1820F part. I paid$600+ for a steel box with some refrigeration material glued to the inside with sharp edges exposed? Common guys! 0/10
2 mensen vonden dit nuttig
Antwoord van de klantenservice: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Microtac Water Microtac Water
Wrong Item Received
We did not received the 500 lbs ice bin we expected. Instead, e received a Hospital Emergency Room Bench used for ER bed. Please see picture below.
2 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Wrong Size Received Wrong Size Received
Wrong Size Received
260lbs
We Received a wrong item. We did not received the correct item. Instead we received a 200 lBS storage bin. Not the 300 lbs one
0 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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bhek bhek
owner
250lbs
it never came .. I been waiting 1 month..
1 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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