Klantbeoordelingen voor VEVOR Commerciële ijsblokjesmachine, 59 kg ijsblokjes per dag, met een ijsreservoir van 14 kg, vrijstaande roestvrijstalen ijsmachine met led-display en zelfreinigende functie, ideaal voor thuisbars, restaurants en cafés.

PAS CHERE MAISMANQUE DES PIECES IMPOSSIBLE A UTILISER AUCUNE AIDE TECHNIQUE !!!!

Malheureusement mauvaise experience: machine arrivée endommagée lié au transport et une partie de l'affichage (led) n'est pas fonctionnel, A part discuter,demander des photos, et me demande de démonter les machine pour essayer de réparer moi même, aucune solution de proposée depuis 2 semaines par le service après vente et commercial de VEVOR. Très déçu, je ne recommanderai pas

The instruction manual, despite being like 25 pages long, is basically useless. I read it front to back three times and still haven't gotten this machine operating without a leak 2 weeks later. Instruction manual says "make sure to install everything properly" and gives you no instruction on what "properly" is, which is frustrating. There's no start up guide or installation guide. The manual also doesn't tell you that to use it just with bottled water, you need to cap the other water line or it will leak from the other line, and it doesn't come with a cap. Then it doesn't tell you what the thickness settings are, which are -7 to 15 (?????? who chose this scale??), and 15 will freeze up the entire ice tray. The manual also doesn't explain all the features you can set using the display, which is extra confusing because there are a lot of features I know I can access I just don't have a guide on it. You ALSO need a pump for the drain pipe if you don't have a floor drain, but it doesn't give you a compatible model or any info on what kind or how big or anything, and it is only gravity fed so you have to have the ice maker high enough up to gravity feed into the pump. The screw clamp for the drain pipe was so bad, I couldn't tighten it fully, and had to purchase one to replace it. The ice it did make before it started leaking for a third time looked nice, and I am sure if you were having a plumber hook it up who had dealt with this type of machine before, it wouldn't be so bad, but this was not a DIY friendly machine and I wish I had just spent the money on ice for the summer instead. Customer service still has not responded other than the chat agent telling me someone would get back to me within 24-48 hours on 5/29 and then reaching out on 6/3 to say they'll reach out in 48 hours. 6/8 and still no response. Needless to say, I'd steer away.

The water pump on it does not work. The only way to use it is if you hook up to direct feed. Was hoping to use it for camping but won't work without pump.

It was smaller then anticipated my fault there probably I think it could be a little better on the door size the drain tube for it to work good it needs to be sat on something so it would drain properly

Pictures of issues and a week of messages with extended warranty and all we get is more stupid questions. Only communicate at night after we're asleep so NO LIVE COMMUNICATION. I have bought Vevor products and were happy but this has ruined their reputation with me. I need the machine now and all I have is a blinking red light and useless customer service.

Bonjour, Je déconseille, elle m’a lâché aujourd’hui la pompe intérieur ne fonctionne plus . J ai acheté pleins d équipements pour un nouveau resto et je vous déconseille ce site . Le sav est médiocre aucune réponse ou alors pas de suivi je ne sais pas où en sont mes demandes . Crêpière ne chauffe pas sur l ensemble de la plaque donc la crêpe ne cuit pas uniformément Les manche de la gaufriere n était pas dans le carton et maintenant la machine a glaçon qui rend l âme en pleine canicule . Et aucun appel du sav que des mails où ont me dis sans réponse de votre part on ferme le dossier ! Mais c est a vous de me répondre pas a moi !! Vraiment le choix de vevor me coûte finalement de l’argenté au lieu d en gagner . Je regrette .

This item arrived broken- we received it and installed it in our garage. Everything seemed to be working. We left it overnight and when we checked on it the next morning, it was warm inside and water was just flowing. We reached out to Vevor’s customer service and they suggested I call a local technician and pay for them to repair it. Now keep in mind this item is supposed to come with a 1-year warranty and I paid for an extended 3- year warranty and it arrived broken. When I explained this to Vevor. They offered me a $173 credit for an ice machine that I paid $350 for, that arrived broken and was under warranty. WTF?!! I’m told them no, that needed to send me a replacement and I would return this broken on. They told me that I would have to return this broken one first, then they would send me a replacement. Fine, okay I will do that, but I no longer have the original box, as we took it to the recycling center when we installed it not thinking that we would have an issue. So now I have to locate another box. To say I am disappointed in the customer service is an understatement. Vevor should stand behind their product and warranty and not offer such ridiculous solutions to a customer when their item arrived broken and not working. At this point I might just tell them to refund me whole order, Or I will just dispute the charge on my card. This has completely changed the way I view Vevor and if I want to buy from them in the future.

Do NOT waste your money on this company! I bought a brand new ice maker and it arrived completely dead. It doesn’t work at all!When I contacted their customer service, instead of replacing it or offering a refund, they actually told me to BUY spare parts and fix a brand new machine myself! This is pure fraud and robbery.I asked for a full refund and told them to come pick up their broken garbage, but they are ignoring me and trying to force close my ticket. Absolute scammers with zero shame. Save your money and buy from an honest business. You have been warned!

Not what was specified on VEVOR website. Please refer to Order #26070700952612291143; Ticket #3581668 - updated from Ticket #453623601063936. Complaint and Request for Return Authorization / Refund have been submitted via email (per instruction by Live Chat-Sophia and via "Contact Us" as directed on the website. Customer Service has yet to be satisfactory.