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VEVOR CO2-lasergraveermachine 45W, 300x200 mm, tafelmodel CO2-lasergraveermachine met roterende as, luchtassistentie, compatibel met LightBurn, CorelDRAW en GRBL, voor hout, acryl en glas

Klantbeoordelingen voor VEVOR CO2-lasergraveermachine 45W, 300x200 mm, tafelmodel CO2-lasergraveermachine met roterende as, luchtassistentie, compatibel met LightBurn, CorelDRAW en GRBL, voor hout, acryl en glas

45W Bureaublad

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Lu*** Lu***
no sirvio
no sirvio para nada
5 mensen vonden dit nuttig
Antwoord van de klantenservice: Lamentamos sinceramente las molestias que esto le ha ocasionado. Hemos recibido su ticket y hemos mantenido una comunicación constante con usted con respecto a este problema. Tenga la seguridad de que estamos haciendo un seguimiento cercano de su caso y nos pondremos en contacto con usted con una solución lo antes posible. Mientras tanto, le pedimos amablemente que esté atento a las respuestas del ticket y a las notificaciones por correo electrónico para recibir actualizaciones.
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Ashique Chowdhury Ashique Chowdhury
Not great for engraving details
As a 45W machine id expect it to be able to etch acrylic decently but layer lines appear quality of the etch is not great unless you lose out on speed. Appears the the tension belts aren't too great on the machine. Probably good for cutting though if that's what you need it for. My suggestion is to use a different company or maybe a different machine from vevor because it seems lacking in quality
5 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Natasha Natasha
Came broken
Arrived not working. Likely a controller malfunction Customer service has been terrible with "we will contact you in 48hours", but never following up.. I highly recommend shopping elsewhere.
6 mensen vonden dit nuttig
Antwoord van de klantenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Nick Nick
So many things...
I have zero experience with laser engraving. This arrived, I set it up even with completely cryptic instructions. The instructions seem like they might be useful for someone who does laser engraving for a living. Anyway, RDWorks, not very good. Looks barely translated to English. Gave up on that, bought Lightburn. It's better, but still having issues. Tried to use support, got an answering service. They, of course, could not do anything to help me, and so they took a message, basically, and said somebody would contact me in a couple days. Then I got an email back while I was at work, which I couldn't answer at the time, and came in later in the evening to return the email and get some support, and they had already closed the ticket. I got an engraving started and it gets to the same point every time and then craps out. So I really do still need to talk to somebody but I'm not really thrilled to contact "support" again. I use the quotations because they say that their support is available 24 hours a day, 7 days a week when it is in fact not available for those hours.
4 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Yas Yas
NO FUNCIONA
55w Bureaublad
La descripción del producto no tiene nada que ver con lo que llega. Solo coincide en la imagen, pero no en la funcionalidad. Primero de todo, viene con un manual que no corresponde a las características de la maquina. En él se habla de una pantalla led que no existe. Siguiente, no hay ninguna instrucción de cómo se conecta el accesorio para grabar superficies cilíndricas. Después, la cámara no se conecta al ordenador, tal vez el conector USB está estropeado, pero como tampoco hay instrucciones no hay nada que te lo asegure. Probé a grabar una placa de metacrilato de 2mm y no funciona... He probado el autoenfoque, pero tampoco hace nada. He trabajado con otras máquinas laser, y en definitiva ésta es una estafa.
4 mensen vonden dit nuttig
Antwoord van de klantenservice: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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Jo Tanginoa Jo Tanginoa
Machine Faulty
Machine was making a loud noise from the start. When finally able to sit and use beyond 1 first test cut the laser would not fire and noise was louder. After some investigation it was advised by tech that water pump is faulty as water not cycling through system. Vevor has been very unhelpful and parts are hard to source. Nearly $4k on useless machine, no one is able to service or fix.
5 mensen vonden dit nuttig
Antwoord van de klantenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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