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VEVOR CNC-freesmachine, 120W graveermachine, 3-assige GRBL-besturing, houtsnijwerkfreesset, 300 x 200 x 72 mm werkgebied, 1200 tpm voor hout, acryl, MDF, PVC, schuimplastic

Klantbeoordelingen voor VEVOR CNC-freesmachine, 120W graveermachine, 3-assige GRBL-besturing, houtsnijwerkfreesset, 300 x 200 x 72 mm werkgebied, 1200 tpm voor hout, acryl, MDF, PVC, schuimplastic

30 x 20 cm 120W

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unhappy unhappy
Not great
I bought this and it was shipped and receive quickly. Packaging was nice and protected the engraver well. The problems with it came with assembly. First the bolt holes on the Z axis side places were off so I couldn't get the screws in. I fixed that by opening up the holes. Then when installing the wiring 2 of the connectors wouldn't reach the plugs. Both the Z and X axis wires were installed in the harness with too little slack in them. I had to take the plastic spiral wrap off and pull more wire out so I count connect the wires to the servo motors. Then there is a wire cover part #22 missing from the box. Contacting customer support got a reply with a bunch of silly requests so I will fix that on my own also. I haven't even gotten it running yet and I am unhappy with the purchase.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Paul Paul
user
I haven't been able to get it running yet. It's not a simple as the laser engravers. The screws to assemble the frame are too short, they only thread into the nuts a couple of threads. I replaced them with longer ones so it won't fall apart. Out of the 6 holes to mount the spindle, only 4 of them were tapped, I had to buy a tap to complete the job. Overall low quality / poor quality control.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Milt Milt
Owner
Way too had to get a good code file to use in Candle. Have not been able to do one proper engraving
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear esteemed customer, your patience and cooperation are greatly appreciated. We’re putting in every effort to address your concerns and are striving to come up with a satisfactory solution. Be sure to check your ticket and email regularly to get the latest progress updates. For any more help or queries, feel free to contact us.
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Michael De Weese Michael De Weese
Owner
The customer service is subpar all it takes forever to get replies. The product pamphlet does not give all the information about how the hook it up. My machine was missing part and falty parts ,been working with them for about two weeks still haven't got to use this machine yet. Paid close to $800 for a worthless machine. I bought a lot of products from this company but I will not buy no more.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Bill Bill
Mr
Never got the item. Their U.S. shipping carrier lied, they claim to have attempted delivery twice, not true, I was home both times they claim to have attempted delivery. The Vevor rep said that I would be reimbursed, I told him I didn't want reimbursement, I just wanted the machine. Apparently they don't read their emails, kept telling me I would reimbursed.
2 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
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Doug Rees Doug Rees
Owner
Absolutely junk. Didn't work right out of the box. Main controller shorted internally. Customer service in getting a replacement is horrible. 4 weeks after purchase, and still can't use it. Asked for refund, customer service keeps saying in emails, "please be patient. Just another 3-4 days".. it's been 4 weeks!
2 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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LP DSIGNS LP DSIGNS
OWNER
PLEASE DO NOT BUY. iT DIDN'T WORK FROM THE START. i HAVE OTHER CNC ROUTERS AND KNOW HOW TO USE THEM. THIS HAD A SERIOUS FIRMWARE OR ELECTRICAL ISSUE. THEY DO NOT STAND BEHIND THEIR PRODUCT THEY WILL IGNORE YOU FOR WEEKS AND THEN WHEN YOU ARE ABOUT TO GIVE UP THEY OFFER YOU A PARTIAL REFUND WHICH I ACCEPTED B/C OF THEIR TACTICS AND THEY WEAR YOU DOWN. SO NOW I HAVE A PIECE OF JUNK SITTING IN MY GARAGE AND AM OUT A COUPLE HUNDRED DOLLARS.
3 mensen vonden dit nuttig
Antwoord van de klantenservice: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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Legros Legros
Mme
40 x 40 cm 300W
Très déçu par cette fraiseuse CNC. Le produit est de fabrication chinoise et la qualité n’est pas au rendez-vous. Le montage s’est révélé compliqué : peu ou pas d’explications fournies, les pièces s’ajustent mal et la machine présentait des défauts dès le départ. Après plusieurs échanges, nous avons heureusement pu obtenir un remboursement, mais cette expérience reste très décevante. À éviter.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Kilovars Kilovars
Very frustrating
It seems like good quality, but after having zero support and what appears to be a mission to delay, I’m convinced it’s JUNK. The software provided is open source, so since the machine wouldn’t function with what was provided, I tried several others with the same result. Regardless of text or email support, the machine needed constant restarting, continuously going into “alarm” and never could get it to work. This was even with the core example files they provided. I have become so frustrated that I will never buy their products again. Customer support always asked for video, constantly with a 1-3 day promise of a response which never came. When I would follow up through any support channels it restarts their 1-3 day clock. It’s almost comical how incompetent they seem to be but it’s YOUR money they have so there is no motivation to resolve anything. Save yourself the frustration and DO NOT BUY.
3 mensen vonden dit nuttig
Antwoord van de klantenservice: To our valued customer, thank you for your patience and willingness to cooperate. We’re actively working on resolving your concerns and are focused on finding a solution that works for you. Please keep checking your ticket and email for regular progress updates. If you need further help or have more queries, don’t hesitate to contact us.
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Eric Eric
Junk
Multiple issues with connections and wiring. It hasn't made it through the initial test, and after quite a few hours of troubleshooting and repairing, I've determined this was a waste of money.
3 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer, We thank you for your feedback. Apologies for any inconvenience you’ve faced. Our after-sales team is ready to help quickly via our "Contact Us" page online. We appreciate your understanding.
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