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VEVOR Balkonzonwering 4x2,4 knikarmzonwering in hoogte verstelbaar van 2,4 tot 3,7 m Klemzonwering Intrekbaar Staal Aluminium 280G Dubbelzijdig PU-coating Zonnescherm Balkon Terraszonwering

Klantbeoordelingen voor VEVOR Balkonzonwering 4x2,4 knikarmzonwering in hoogte verstelbaar van 2,4 tot 3,7 m Klemzonwering Intrekbaar Staal Aluminium 280G Dubbelzijdig PU-coating Zonnescherm Balkon Terraszonwering

Khaki 400x250 cm Handmatig
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178 Beoordelingen
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MARIN MARIN
Mr
Fell apart on the 3-d day.
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Antwoord van de klantenservice: Dear valued customer, We thank you for your feedback. Apologies for any inconvenience you’ve faced. Our after-sales team is ready to help quickly via our "Contact Us" page online. We appreciate your understanding.
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Victor Victor
holey fabric.
holey fabric. 1 holey fabric. 1
The Tella arrived with two large holes that will surely only last me this summer session. I have contacted them and still haven't received an answer to my problem.
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Antwoord van de klantenservice: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Neo Barrera Neo Barrera
S
Khaki 350x300 cm Handmatig
S 1
Never received the product, it was delivered to a different address. Refused to give me credit or send me the one I paid for. Bad company. I only have a picture of an apartment where FedEx delivered to. I live in a house.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process. In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
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Ralf Prokudin Ralf Prokudin
Bestellung
Khaki 250x200 cm Handmatig
Die Markise ist keine 8 fuß lang wie angegeben. Ich habe eine Breite von 2.476m und angegeben ist die Markise mit 8 Fuß. 8ft=243.84m. Jetzt stehe ich da. Noch dazu kann die Markise nur von der Wand montiert werden und nicht von der Decke. Die Gelenkarme kamen zusätzlich noch mit optischen Beschädigungen an.
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Antwoord van de klantenservice: Wir haben Ihre Anfrage zu diesem Problem erhalten. Unser Kundenservice-Team wird sich innerhalb von 24 Stunden mit Ihnen in Verbindung setzen und Sie unterstützen, bis Ihr Anliegen vollständig geklärt ist. Bitte behalten Sie den Status Ihrer Anfrage und die E-Mail-Benachrichtigungen im Auge.
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Unhappy Customer Unhappy Customer
Thoroughly Dissatisfied
Khaki 350x300 cm Handmatig
This was by far one of the worst experiences. I ordered a retractable awning. What I received was a cutting plotter. We didn't open the box right away because my husband wasn't ready to install it. Once we did open it and noticed it was not an awning, I immediately contacted customer support. I had to jump thru many hoops; taking precise pictures, uploading them, etc... After several email communications, it was confirmed, I indeed, had the wrong item. Customer service insisted I take it down to FedEx. This thing was extremely heavy and the box was long. Hence, I didn't immediately recognize it wasn't an awning. I was told I would not be credited if it wasn't delivered to FedEx. Much to our inconvenience and chagrin, we took it to FedEx. I wasn't offered a discount, a sincere apology, any gratitude, nothing. This is a thankless company that I will not be doing business with anymore. Someone else probably received my retractable awning because I'm sure the boxes were very similar. I wonder how they faired? No matter, their customer service is lacking on every level.
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Antwoord van de klantenservice: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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DIDIER STOURM DIDIER STOURM
Lfvm@orange.fr
Khaki 350x300 cm Handmatig
Démonté au bout de trois mois . Mauvaise qualité.. Après message pour le retour pasde réponse. Il repose dans un coin Paix en son âme
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Antwoord van de klantenservice: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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tee tee
refund
Don't buy from this company will not refund your purchase Now I'm stuck with something that won't work even when it doesn't work out for you.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer, Thank you for sharing your issues with us. We’re sorry for the inconvenience. For more support, check our "Contact Us" page online, in the bottom navigation bar. Through this, submit a ticket for unresolved problems, and our after-sales team will work quickly to resolve them. We appreciate your understanding.
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Jasbir Jasbir
13' x1 0' Awning
Khaki 350x300 cm Handmatig
Poor quality item. I want my money back. I tried to upload pictures to show the defects, but unable to upload pictures
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer, Thanks for letting us know. Sorry for any issues. Our after-sales team stands by via "Contact Us" online to resolve this fast. Thank you for understanding.
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