Klantbeoordelingen voor VEVOR 62cc benzinekettingzaag, 508 mm kettingzaag, krachtige zaag van 3,6 pk met antisliphandgreep, twee brandstoftanks en noodstopfunctie, max. 11.800 tpm, voor houtkap, snoeien en ruimen van bomen

Handle broke off during first use. Customer service was a pain to deal with. Never got a refund or replacement

Defective or incorrect guide bar or pin on chain sprocket cover.Can't make adjust for chain tension.Support team can't give any answers more then 4 days. First and last order on this website.

No arranca. No funciona. He comprobado todo: bujía, cableado, carburador y no hay forma de arrancarla.

I just recently purchased this Saw and the side panel tabs are broken. I’ve requested a new side panel and I keep on getting the runaround. I’ve been spending a lot of money here lately with this company but if I don’t get a new panel, I’m probably gonna go buy anything else from them poor Customerservice.

Sehr geehrte Damen und Herren, ich habe ihr Produkt erhalten und bin tief enttäuscht. Die Motorsäge hat keine Kettenbremse entgegen der Beschreibund. Der Hebel der angeblichen Bremse ist ohne Funktion was für einen Leihen Lebensgefahr bedeuten kann. Die Kette gleitet egal ob der Hebel gezogen o. gedrückt wird! Ein weiteres Problem ist das Starten der Motorsäge. Meine alte Stihl läuft nach dem zweiten Versuch, diese läuft mit viel Glück und Startpilot nach 30min kurz an. Absolut unbefriedigend, nein eher mangelhaft. Ich bitte um Lösungsvorschläge oder Tausch gegen ein funktionierendes Gerät, sollte das nicht gehen gegen Rückerstattung und Abholung der Motorsäge. R.Nold

This saw is junk. Made two cuts with it and the clutch broke. Messed up the outside case. Tried to get warranty for it but no response. I have purchased a lot of products for you but no more. When you don't take care of your customers. I'm done with you.

Chain saw was working good at first, it cut two tree limbs of about 6 to 8 inches. When I attempted to cut a 12 to 14 inch limb,on the third cut, it began to smoke and was cutting very little! It had plenty oil and gas. I do not understand what happened, but I would not buy this again.

It will not start. It has only started three times after 25-35 pulls each time, and now I can’t get it to start at all. Need to send back.

🚨 DO NOT BUY THIS CHAINSAW — ABSOLUTELY TERRIBLE EXPERIENCE WITH VEVOR This is without question the worst chainsaw I have ever purchased. The chainsaw arrived defective and simply did not work. BUYER BEWARE I didn’t immediately blame the manufacturer. I spent days researching online tutorials, troubleshooting videos, and possible solutions, trying to get this thing working. Nothing worked. I contacted VEVOR expecting them to stand behind the product. Instead, they sent me an extensive troubleshooting procedure. I followed their instructions step by step and spent hours of my own time trying everything they requested. Still nothing. The chainsaw does not work. At this point, what started as a simple purchase has turned into a ridiculous waste of my time. I bought a chainsaw because I needed to cut wood—not because I wanted to become a VEVOR technician. After I reported my frustration and made it clear that I had already spent an unreasonable amount of time troubleshooting their defective product, VEVOR’s response was essentially: do it all again—and make a video recording of every step. You have got to be kidding me. How much of my time am I expected to waste trying to prove that a product that arrived defective doesn’t work? I have already followed your troubleshooting instructions. I have already spent hours trying to resolve YOUR product’s problem. I should not have to spend even more time producing a documentary to convince customer service that a defective chainsaw is defective. This is an absolutely unacceptable customer experience. I am extremely disappointed in VEVOR—not just because the product doesn’t work, but because of the way the problem is being handled. Instead of taking responsibility and providing a reasonable solution, they are pushing the burden back onto the customer. I will remember this experience the next time I consider buying anything from VEVOR, and I will be sharing this experience publicly so other consumers can make an informed decision before spending their money. VEVOR: I purchased a chainsaw, not a troubleshooting project. I paid for a working product, not hours of frustration, repeated troubleshooting, and demands to make videos proving that your product doesn’t work. Extremely disappointed. Extremely frustrated. And absolutely NOT satisfied with VEVOR’s response.

1-Star Review — VEVOR I am extremely disappointed with this purchase and with the way VEVOR Customer Service has handled the situation. I purchased this saw expecting a working machine, but the saw does not produce a spark and cannot be used as intended. I contacted VEVOR Customer Service and clearly explained the problem. Instead of resolving the issue, I received a response saying that my case was being reviewed and that I would receive an update after further confirmation. That is not an acceptable solution when I have already paid for equipment that does not work. I understand VEVOR telling customers not to attempt electrical repairs or disassemble the machine for safety reasons. However, if VEVOR does not want customers attempting repairs themselves, then VEVOR needs to take responsibility and provide a prompt replacement, repair, or full refund. This saw was purchased for work, so having equipment that doesn’t function means wasted time, lost productivity, and money. I should not have to repeatedly contact customer service or wait indefinitely for a decision about a defective product. The response I received did not provide a repair, replacement, refund, shipping solution, or any definite resolution. It simply told me that VEVOR was still reviewing the case. I am requesting a full refund for this non-working saw. I gave VEVOR an opportunity to make this right, but so far the customer-service experience has been extremely frustrating. I expected the company to stand behind the equipment it sells and resolve a defective-product issue quickly. VEVOR needs to take responsibility for this purchase and refund my money. Until this issue is properly resolved, I cannot recommend purchasing this equipment.