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VEVOR 3-wielige elektrische scootmobiel voor senioren en volwassenen, draagvermogen 227 kg, actieradius 35 km met 3 snelheden, 1000 W, maximale hellingshoek 20°

Klantbeoordelingen voor VEVOR 3-wielige elektrische scootmobiel voor senioren en volwassenen, draagvermogen 227 kg, actieradius 35 km met 3 snelheden, 1000 W, maximale hellingshoek 20°

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Nohemy Nohemy
Buyer
Very nice scooter. This would have received 5 stars but I could only give it 4 because it arrived damaged. I give customer support 0 stars because after contacting them several times about fixing the damage or sending a replacement part I keep getting the same old reply. I paid extra for shipping protection but apparently that was a waste of money also. All I can say is customer be ware because customer support is non existing.
2 mensen vonden dit nuttig
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MELVYN MILLER MELVYN MILLER
President
Can climb a 21 degree ramp if center of gravity moved forward to prevent front wheel lift. Parking brake slightly difficult to set but everything else is easy for a senior rider
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Dave Schmidt Dave Schmidt
Customer
Scooter was well packaged arrived in perfect condition. Did not have enough information needed an owners manual. Could not get it to run until found a switch under the seat Unable to make contact with anyone in your organization to help me with the hidden switch problem
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Ross Licare III Ross Licare III
Mr
Vevor scooter makes loud squeaking noise. Can't find where noise is coming from. Tried everything Very annoying. Ruins the pleasure of the ride. Nothing special about this scooter. I've had better.
2 mensen vonden dit nuttig
Antwoord van de klantenservice: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Tom Tom
Director
The Trike is adequate for our needs. However it did arrive with a flat rear right tire. And absolutely no hint of a user manual. Service details completely missing, we were left on our own. Vevor's AI support system is a sick joke. :-( We were promised "Tracking on delivery" even when we paid the extra "insurance for safe delivery", $60+! The only data on the tracking was the date of our purchase. In numerous emails with the faceless Bot we were promised a human would get back to us in 24 hours. That was almost a month ago and we still have not had a reply from Vevor! Totally disrespectful. We hope nothing goes wrong with this machine because we know we are completely out here on our own. We anticipate no support from "Sell it and Forget It Vevor"
2 mensen vonden dit nuttig
Antwoord van de klantenservice: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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John Williams John Williams
Mr
It was late delivery and when unpacked the battery gauge was not working. I reported this immediately and although there has now been 16 communications about this, the problem has still not been resolved. I have had to result to informing Pay Pal about this with a view to some sort of rebate. I am still waiting for a dedicated representative to contact me as informed in your last email. I have offered you 4 solutions to this problem as I would prefer to keep the unit as I have found it to be all good not counting this problem.
3 mensen vonden dit nuttig
Antwoord van de klantenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Marcelle Belanger Marcelle Belanger
No customer or product support
I've had it for over a month. Haven't been able to use it due to charging and seat mechanism issues. Not getting any help from support. Opened a return ticket twice and they just cancelled them saying issue was resolved when it was not. I requested for them to repair it or replace it and they are not doing either one. Currently disputing purchase.
2 mensen vonden dit nuttig
Antwoord van de klantenservice: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Antonio Tebar Méndez Antonio Tebar Méndez
Patinete eléctrico movilidad reducida
Recibido el scooter y muy contento con la compra. Lo recomiendo
3 mensen vonden dit nuttig
Antwoord van de klantenservice: ¡Hola! Agradecemos mucho que compartas tu experiencia de compra con nosotros. Nos ayuda a mejorar. ¡Gracias de nuevo por tus valiosos comentarios!
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BDA66 BDA66
nice but has issues
My chair arrived very well packed on a pallet with steel framing. I really love this chair but when I am rolling down the road I get a grinding noise from under the chair. I'm not exactly sure what's wrong. Hopefully they will have answers for me.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Hello, We’re sorry to hear about your experience, and Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Joseph E Haley Joseph E Haley
Dr
UNIT WILL NOT POWER UP /START/NO POWER
0 mensen vonden dit nuttig
Antwoord van de klantenservice: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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