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VEVOR 3-in-1 elektrische lier, ca. 500 kg hefvermogen, kabeltakel, hefsnelheid ≥4 m/min, motorlier, 7 m hefhoogte, 1500 W kabeltakel, 3 bedieningsmodi: handmatig/bedraad/draadloos

Klantbeoordelingen voor VEVOR 3-in-1 elektrische lier, ca. 500 kg hefvermogen, kabeltakel, hefsnelheid ≥4 m/min, motorlier, 7 m hefhoogte, 1500 W kabeltakel, 3 bedieningsmodi: handmatig/bedraad/draadloos

7 m 499 kg Handleiding + bedrade afstandsbediening + draadloze afstandsbediening

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Pete Pete
Customer service that is lacking the service!
The winch is not bad for the money light duty but works good ! The problem with their customer service is after getting it out of the box find 1 of the 2 remotes would not turn on. After numerous and I mean numerous messages to them, STILL HAVEN'T RECEIVED MY REPLACEMENT REMOTE. PROMISE ADTER PROMISE AND STILL NO WINCH. EXCUSE AFTER EXCUSE FROM THEM ALSO I AM TOLD YOU CAN'T EVEN PURCHASE A REPLACEMENT REMOTE! NO MORE VEVOR for me
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Antwoord van de klantenservice: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We are working on it via support ticket #[Ticket Number 1792373316643]. Please pay attention to the email address associated with your order and reply to us there.
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ncgrouperking@gmail.com ncgrouperking@gmail.com
Good winch but wireless remotes dont work
I recently received this winch. It works great manually but one big reason i bought was that it had wireless remotes that do not work. I contacted customer support but they wanyed videos and pics. Sent pics and asked how to pair them but nothing was done to help me. They are suposed to be paired out of box but mine were not. Never received any e mail or help after sendind pics etc. Very frustrating so i guess im just gonna have to return it. Batteries are good,lights up but no help.
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Antwoord van de klantenservice: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket [464283320858624] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
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Grande Johnson Grande Johnson
Fire hazard
Five minutes after opening the box, I plugged it in. The dang thing almost caught fire! Not a single lift.
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Antwoord van de klantenservice: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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chitlin67 chitlin67
J U N K.
J U N K. 1
Used it twice & stopped working. J U N K.
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Antwoord van de klantenservice: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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bclark4201 bclark4201
Broken item
Broken item  1
Took item out of box did not open for awhile after purchase only to find it already broken. Was told it was too late to replace or refund and was told nothing they could do.
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Antwoord van de klantenservice: Dear Valued Customer,Thank you for taking the time to share your experience with us. We're sorry to hear that your order arrived in an unexpected condition, and we completely understand how disappointing and frustrating this must be.We've created a support ticket for your case, and our customer support team will be reaching out to you via email shortly. They'll keep you updated throughout the resolution process and work with you until the issue has been fully resolved.Please keep an eye on your inbox and check your email regularly for our messages.Thank you for your patience and understanding. We appreciate the opportunity to make this right.
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Cl*** Cl***
Smokes
The product smokes and cuts out when I operate it. I wish it didn't because besides that, I would love to keep it. I sent a refund request.
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Antwoord van de klantenservice: Dear Valued Customer,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations.We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible.In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
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ds*** ds***
Smoking
Unit is smoking when operating
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Antwoord van de klantenservice: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Lance Liston Lance Liston
Getting order when its suppose to be here
Left shipment at house next door 4 boxs total 2 had our address , 2 had neighbors address .... how does that work...
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Antwoord van de klantenservice: Dear Valued Customer,We sincerely apologize for the inconvenience and the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process.In the meantime, we have created a ticket for you to follow up on this issue. Our customer support team will contact you via the email associated with your order within 24 hours and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Knut-Tore Sylte Knut-Tore Sylte
Ex enginer
7 m 499 kg Handleiding + bedrade afstandsbediening + draadloze afstandsbediening
Ex enginer 3
Work as expected
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Antwoord van de klantenservice: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
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Luech Luech
Purchaser
Units parts were damaged. I contacted them about the issue of it not being able to lift and we got ignored.
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Antwoord van de klantenservice: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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