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VEVOR Aquariumfilter 317 GPH, 4-traps canisterfilter 378,5 L, ultra stil intern aquariumfilter met UV-bescherming, dompelbaar powerfilter met meerdere functies voor aquaria, 12 W

Klantbeoordelingen voor VEVOR Aquariumfilter 317 GPH, 4-traps canisterfilter 378,5 L, ultra stil intern aquariumfilter met UV-bescherming, dompelbaar powerfilter met meerdere functies voor aquaria, 12 W

1200 l/u

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Mark Mark
A nice little canister filter - UV light stopped working
This is a very nice little canister filter. It comes with everything you need to set it up (including the biomedia). My only complaint is that the UV light stopped working after 3 weeks.
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Antwoord van de klantenservice: Thank you for your feedback. We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Add Add
Yes but no for turtles
So this is a really easy set up and stuff for a regular fist tank. Obviously from the title I have a turtle. I have a 70 gallon tank and it’s filled roughly about half way so like 35/40 gallons. I have an adult yellow belly slider. I got this In hopes that it would be as good as my last one. It is not. It cannot stand up against the turtles waste output. My prior filter from a diff company would make the water spotless. The water pressure on the outtake is lower than I anticipated. It’s overall a good system but not right for turtles. Also wasn’t a fan of the intake tubes. Made it hard to try and adapt so it was a single pipe not two. Wasn’t made to be adapted or changed which is inconvenient for I was looking to make the tank quiet, The water intake pipe my turtle keeps like attacking and it just isn’t suited for her. My last filter died that’s why I bought this one. Not sure if I need to go up in canister filter strengths or just switch back to the old brand. I feel like for fish this would be a fine filter though. Haven’t decided on my next move but always looking for input and ideas. Good brand for fish. Probably
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Antwoord van de klantenservice: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Doug Weatherly Doug Weatherly
Buyer
Work stops flowing all the time
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Antwoord van de klantenservice: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Brandon Brandon
Came broken
Came broken 1 Came broken 1
Something must have happened during shipping, one clip is broken as well as the UV light inside. So it is now useless.
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Antwoord van de klantenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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RT RT
Failed a few days short of 1 year later.
Waiting to see if they make things right, as of now I wouldn’t bother unless you like spending 100+ dollars every year on a new filter.
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Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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vicemte jose vicemte jose
filtro de acaio
1200 l/u
me lo compre y hace un año que tengo derivacion de corriente por lo mas muy bien quiero cambiarlo poero nadie ne da respuesta ninguna de lo que puedo hacer
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Antwoord van de klantenservice: Gracias por sus comentarios. Lamentamos mucho las dificultades que tuvo con el producto. Hemos creado un ticket para que pueda dar seguimiento a este problema. Nuestro equipo de atención al cliente se pondrá en contacto con usted por correo electrónico y le mantendrá informado hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Fish keeper Fish keeper
Good filter but received with broken shaft
Received with a broken shaft, no solution over a month now, customer service very slow, alao shipping take 2 weeks
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Tammy Jackson Tammy Jackson
Purchaser
Don't, just don't. Stopped working without warning after 2 weeks. Spent days trying to reach support, was told via chat someone would get in touch in 24 - 48 hrs. That didn't happen. No one ever answers at the phone number. Them 5 days later i get an email offering me 20$ compensation. The system broke before 30 days and defiantly before the warranty.
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Antwoord van de klantenservice: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Clark Clark
M.
Pure arnaque qui rapporte beaucoup d'argent a cette compagnie, article bon marché brise ou ne fonctionne pas bien, bonne chance pour un retour, si vous insistez elle vous offre un remboursement de 1/4 du prix payer et là si vous refusez elle coupe la communication, alors vous restez prix avec leur scrap.
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Antwoord van de klantenservice: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Barbara  Bridgeford Barbara Bridgeford
Customer
I have been waiting for answers on my return/refund. You do not have a good customer service at all.48 hours has past.
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Antwoord van de klantenservice: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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