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VEVOR Heat Press 6 in 1 Heat Press Machine 38x30cm T-shirt Press Machine Heat Press Machine DIY Heat Press met digitale LED-temperatuur- en tijdregelaar

Klantbeoordelingen voor VEVOR Heat Press 6 in 1 Heat Press Machine 38x30cm T-shirt Press Machine Heat Press Machine DIY Heat Press met digitale LED-temperatuur- en tijdregelaar

6 in 1 Metaal Zwart

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Tigger-1 Tigger-1
owner
owner 1 owner 1
This press came with out the listed wrench which is needed to remove the platen or to tighten the platen as it does come loose when using it. The wrench is listed in the list of item that should be included in the box. It was not. I have contacted them (Belfor is the agent that I have been in contact with) have been told that it does not come with the the press. I have tried to find a small enough wrench that can be used but it is too tight of a space to use regular tools in. The press works well, there is an annoying clicking sound when using it and having to tighten the bolt with my fingers is not the best thing as it does get HOT! Very disappointed!!
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear customer,

We are sorry to hear that you had an unpleasant shopping experience.

If the product you purchased has quality problems, please contact the after-sales personnel of our website.
Do not hesitate to contact us if you have any further questions.

Best regards,
Louise
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Oskar Oskar
Dr.
5 in 1 Metaal Zwart
Leider kann ich keine positive Bewertung abgeben, da nach 4 Wochen Wartezeit nichts angekommen ist. Zwar wurde mit der Kaufpreis zurückerstattet, aber die Vorfreude wurde bitter entäuscht. Werde bei VEVOR nicht mehr bestellen !!!
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Wir haben festgestellt, dass das von Ihnen gemeldete Problem per E-Mail gelöst wurde. Wir freuen uns, dass Ihr Anliegen so schnell bearbeitet wurde. Sollten Sie weitere Fragen haben, können Sie sich jederzeit gerne wieder an uns wenden. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten mit der Logistik. Wir haben dies zur Kenntnis genommen und werden es an unseren Logistikpartner weiterleiten, um den Lieferprozess zu optimieren. Vielen Dank für Ihr Feedback, das uns hilft, unsere Services zu verbessern.
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Gustavo Gustavo
Malfunction
I have had my machine for less than two months, and the temperature controller is not working. I contacted the warranty department; it has been over 48 hours, and they have not provided a solution—nor have they even reached out to me.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Nuria quintana sanchez Nuria quintana sanchez
Pedido
8 in 1 Metaal Zwart
El paquete no ha sido entregado todavia, por favor ponerse en contacto conmigo
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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Heatpresser Heatpresser
Sensor Defekt
5 in 1 Metaal Zwart
Umständlich zu bedienen. Sensor für den Timer ist defekt, so dass die Presse nicht erkennt wenn die Pressung startet.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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Radiant Radiant
record
8 in 1 Metaal Zwart
ola, a prensa não cumpre com o trabalho dela, é muito má, esta sempre a desapartar os parafusos sozinha, nunca matem o nivelamento esta sempre a desnivelar sozinha.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Recebemos a sua solicitação referente a este problema. A nossa equipa de apoio ao cliente dará seguimento ao seu pedido no prazo de 24 horas e continuará a prestar assistência até que todas as suas necessidades sejam satisfeitas. Por favor, esteja atento às respostas do seu pedido e às notificações por e-mail.
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Audrey Audrey
Non evaluable
5 in 1 Metaal Zwart
Non evaluable mais l'appareil s'allume cesr déjà ça
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Cynthia Woody Cynthia Woody
Terrible
Did not work properly. I’ve been trying to reach someone for weeks to return. This is my first time dealing with this company and my last. When you attempt to contact someone through the customer service line all you get is a voicemail. After leaving several messages, no one has contacted me. Also sent emails, now I’m being told they’re closing the case which has not been resolved. Please know and be aware that if you have any issues with your product, you won’t be able to get assistance from this company!
1 mensen vonden dit nuttig
Elemam: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Alessandro Alessandro
Si è rotta dopo neanche un anno
2 in 1 Metaal Zwart
Tutto bene per i primi mesi di utilizzo, dopo neanche un anno il braccio si è letteralmente strappato lungo la saldatura ho chiesto la sostituzione e a distanza di più di un mese da gennaio a oggi non ho ancora ricevuto la parte di ricambio essendo la macchina in garanzia. in alternativa mi è stato offerto un rimborso di 20€ . speravo in un'assistenza più efficace ora dovrò acquistarne un'altra per poter continuare a lavorare.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Abbiamo ricevuto il tuo ticket relativo a questo problema. Il nostro team di assistenza clienti si occuperà del tuo problema entro 24 ore e continuerà ad assisterti fino alla risoluzione di tutte le tue esigenze. Ti preghiamo di tenere d'occhio le risposte ai ticket e le notifiche via email.
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Daniel Daniel
WORST HEATPRESS - Uneven Pressure
I’m very disappointed with this heat press. The machine does not apply even pressure. The back side compresses the springs and presses correctly, but the front side barely applies any pressure at all. This causes uneven transfers and inconsistent results, which is a huge problem when trying to run a business. At first I thought it was user error since I was still learning how to use the machine. I spent a lot of time trying to fix it by adjusting the screws, springs, and pressure settings, but nothing changes the issue. No matter what adjustments are made, the machine still presses mostly in the back and not in the front. After researching online, I discovered that several other people with this same model are experiencing the exact same problem, which makes it seem like a design or manufacturing flaw. Unfortunately this has cost me money in wasted materials and ruined products because the pressure is not consistent. I expected much better quality and reliability. I would not recommend this model if you need even pressure for heat transfer or sublimation. IF YOU HAVE A BUSINESS, CONSIDER BUYING A BETTER MACHINE AND INVESTING IN HIGHER QUALITY. OTHERWISE, YOU MAY END UP SPENDING MORE MONEY FIXING CUSTOMER ORDERS AND REPLACING MATERIALS DAMAGED BY THE LACK OF PROPER PRESSURE.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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