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VEVOR 5-8KW Air Diesel Heater, 12V Standkachel met LCD Schakelaar Uitlaat voor Vrachtwagens Motorhomes Boten Trailer

Klantbeoordelingen voor VEVOR 5-8KW Air Diesel Heater, 12V Standkachel met LCD Schakelaar Uitlaat voor Vrachtwagens Motorhomes Boten Trailer

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Aare Aare
Linder
NEE 8KW-Wit
It only worked for 2 days and the fuel pump no longer delivers fuel.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
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John John
Does not work
Verticaal type JA 8KW-Oranje
Five hours trying every troubleshooting advice in existence, a run to the store for diesel and fuel, a 12v adapter, and this poorly made "heater" does not work.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Andy Ward Andy Ward
Mr
Never did receive, was sent back for some reason
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Andy Andy
Junk & shocking customer service
Verticaal type NEE 8KW-Oranje
So I bought one of these on 26th October and it arrived a couple of days later. Got all set up as per the instruction and... Nothing. E8 error, combustion failure. I had a look under the cover and it was apparent the fuel pump was faulty and barely providing any fuel to the burner. I recorded a video and sent it to Vevor, who replied with an instructional video of how to prime the fuel line and do a dry burn, which they recommended I do 5 or so times. I did this and to absolutely no surprise the fuel pump couldn't prime the line and I now also had E10 errors. Magical. Back on to Vevor support (who are in China so you only get 1 reply per day...) who offered to send out a replacement fuel pump to arrive in 10-15 days. It was quite mild at the time so I thought go for it, I'll survive. A week later winter hit the UK and I couldn't wait any longer - I let Vevor know I would like to return the COMPLETELY USELESS heater. Overnight reply came back, ”very sorry no problem we'll send you a return label. Or would you like £25 refunded and you can keep the heater?" No. Please send a return label Next day's reply,"how about £50 and you keep the heater" No. Please send a return label. Now 5 days after requesting a return, "we have 2 options for you, we can send a replacement heater or we can refund you £50". No. Please send a return label or I will initiate a charge back for the heater as it does not work. Next day, a refund was processed. And I have to dispose of a faulty heater. Avoid.
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Antwoord van de klantenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Cueff Cueff
Bas de gamme
Je ne vais pas aller par quatre chemin. Chauffage de mettre, fonctionnel 2 mois, je ne m’en suis pas servi de l’été, il redémarre en octobre et fonctionne 2 fois avant de rendre l’âme ! Bougie, controleur Écu, panneau de contrôle et pompe à gazole changer rien n’y fais… Il me souffle toujours de l’air froid ! À fuir !!!!! Prenez un poêle à bois ou un VRAI chauffage diesel ! Au risque de perdre 100€ pour une expérience très éphémère…
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Merci pour votre retour. Nous sommes sincèrement désolés des difficultés que vous avez rencontrées avec le produit. Un ticket a été créé pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à sa résolution. Veuillez consulter régulièrement votre boîte de réception.
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Zie origineel
Jerry Hawley Jerry Hawley
Mechanic
I bought the heater the fuel pump doesn't work I have to buy another pump at my expense I am not very happy about doing this. I expected to use it right away but this is not the case
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Diver Diver
Owner
JA 2KW-Oranje
Unit failed after three weeks of operation with an E-03 code. I was camping with the family in freezing temperatures in the Ozark mountains. Had to drive to the nearest town and purchase a Mr Heater and propane. First contact with “chat” was frustrating and never responded to. Second “chat” four days later, I was told again 1-2 days for the ticket to be responded to. Then disconnected. Third “chat” took 30 minutes and after my request for a supervisor there was no response other than “wait for 1-2 days”. The response finally came two days later. We will send a part, since there is no warehouse near you it will take 10-15 days. Yet when I purchased the unit I had it in two days. Other minor issues: The App no longer connects with the unit and I have tried to delete the App and disconnecting power and rebooting the unit. The clock on the display gains two minutes a day and you can’t turn off the display. The display is mounted next to the door of my Sprinter and it’s just one of those annoying things that bug you every time you see it. I went online to see what code E-03 is and now see that the glow plugs fail consistently. Had I known that I would have purchased a spare. But now I can Wait 10-15 Days for a replacement from VEVOR! The failure of the unit and lack/frustrating response from VEVOR makes this probably my last purchase from VEVOR.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Brucker Brucker
Problème
Bonjour, il démarre pas et me marque un défaut E-06 J'ai essayé plusieurs fois et impossible de le démarrer, j'ai tout monter, mis le gazoil, et aucun moyen de le lancer, do'c serai t'ill possible de me recintacter svp
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Merci pour votre retour. Nous sommes sincèrement désolés des difficultés que vous avez rencontrées avec le produit. Un ticket a été créé pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à sa résolution. Veuillez consulter régulièrement votre boîte de réception.
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Thomas Thomas
Grossa fregatura
Horizontaal type JA 8KW-Oranje
Prodotto nuovo arrivato difettoso. Assistenza pessima: invece di sostituirlo, ti chiedono di smontarlo e ripararlo da solo, offrendo un rimborso ridicolo di 31 €. Pratiche commerciali scorrette, assolutamente da evitare. Non rispettano né garanzia né cliente.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Cordiali saluti. Ci scusiamo sinceramente per la deludente esperienza riscontrata con il nostro servizio post-vendita e il servizio clienti e prendiamo il tuo feedback con la massima serietà. Apprezziamo la tua disponibilità a condividere le tue opinioni, poiché il tuo contributo è essenziale per aiutarci a risolvere questa situazione e migliorare i nostri servizi. Abbiamo notato che il problema da te segnalato è stato risolto tramite comunicazione via email e siamo lieti che la tua preoccupazione sia stata affrontata tempestivamente. Per ulteriori domande, non esitare a contattarci nuovamente.
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Vertaald uit Italiaanse taal
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Slade Slade
Mr
Not very impressed with vevor themselves, I ended up getting a heater that was all smashed to crap , they wouldn't replace it , at first they wanted to refund me $30 to go somewhere else to get it fixed , not realistic, I had bought a first heater from them and it was great , but when it comes to paying for something that's saposta be new and not damaged and it comes damaged and they won't replace it , not very good
0 mensen vonden dit nuttig
Antwoord van de klantenservice: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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