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VEVOR 12V diesel standkachel, 5 kW diesel luchtverwarmer, diesel luchtverwarmer, diesel luchtverwarmer, standkachel met LCD-scherm, diesel luchtverwarmer

Klantbeoordelingen voor VEVOR 12V diesel standkachel, 5 kW diesel luchtverwarmer, diesel luchtverwarmer, diesel luchtverwarmer, standkachel met LCD-scherm, diesel luchtverwarmer

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Colton Colton
Buyer
Verticaal type JA 8KW-Oranje
Blew fuses right from the box and had to order parts still waiting on parts not tge best
0 mensen vonden dit nuttig
Antwoord van de klantenservice: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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William Holloway William Holloway
Owner
Verticaal type NEE 8KW-Oranje
I was very disappointed by this heater. It worked perfectly for 1 use overnight. The next day it shut down after 10 minutes with an over temp warning. I contacted vevor support with the E-05 code and a detailed description of what happened. I then had to go out in the cold and take a video for them so I could prove it did what I said. I could understand if I wanted a refund but I just wanted a replacement. After watching the video they determined it was the temperature sensor. They are sending a replacement sensor which will take possibly 2-3 weeks to arrive possibly longer due to its around Christmas. Then I have to disassemble the heater and replace the sensor. In my opinion I shouldn't have to replace the sensor. I was sold a product that failed after 8 hours of use. I should have been offer a replacement unit. Not just the part that I now have to replace myself. I will be sticking to other brands from here out. Even if they are a bit more expensive.
1 mensen vonden dit nuttig
Antwoord van de klantenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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b b
owner
Verticaal type NEE 8KW-Rood
Quit wont relite
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Sean Penniman Sean Penniman
Diesel heater
Verticaal type NEE 8KW-Oranje
Not impressed, the design of air tube and exhaust are poor need to separate
0 mensen vonden dit nuttig
Antwoord van de klantenservice: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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John John
Heater won’t start up
Verticaal type NEE 8KW-Oranje
Worked with it for about 2 hours and it will not heat went through all the steps but looks like I have a defective unit.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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johhnyx johhnyx
Ran OK for a few months then blower started screeching
JA 8KW-Oranje
Had to turn it off, blower started making horrendous noise like it was about to lock up. Could be very dangerous!
0 mensen vonden dit nuttig
Antwoord van de klantenservice: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Klaas Klaas
jammer erg veel lawaai
De kachel functioneert goed is alleen erg lawaaierig en dat komt voornamelijk van de diesel pomp . Nu hebben wij een stillere pomp besteld maar helaas doet deze het niet . En ja dan begint het we moeten speciale bestanden opsturen filmpje maken . Maar er is niets te filmen doet gewoon helemaal niets . Hun reactie ja nog een filmpje en wat is jullie order nr het staat gewoon bij hun in het systeem en als antwoord soms waterpomp dan diesel pomp nee de service is echt heel moeilijk voor een defecte pomp van 19 euro wat een bedrijf .
0 mensen vonden dit nuttig
Antwoord van de klantenservice: We hebben gemerkt dat het probleem dat u via e-mail hebt gemeld, is opgelost. We zijn blij dat uw probleem snel is opgelost. Mocht u nog vragen hebben, neem dan gerust contact met ons op.
Ronald Banks Ronald Banks
Self
Verticaal type JA 8KW-Oranje
Worked well for about a month and now it keeps shutting off code #05 and now all they are doing is creating tickets and nothing's getting resolved.
2 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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J J
It creates heat....but not as much as my 5K
Verticaal type JA 8KW-Oranje
I bought an 8K to more effectively heat my space than the 5K would, but since it does not, I have put the 5K back and the 8K is emergency backup if needed.
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Hey, there. Thank you for reaching out to us and sharing your concerns. We are sorry to hear about your poor experience with us. We encourage you to visit our website and navigate to the "Contact Us" page, where you can find various ways to get in touch with our dedicated customer support team. Our professionals are well-equipped to assist you and will work diligently to provide you with a satisfactory resolution.
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Pattie Finley Pattie Finley
Vevor Heater
Horizontaal type JA 8KW-Oranje
It keeps making a clicking noise every time it starts and it's continuous iit does not stop. And I don't know how to make the clicking noise stop
0 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer, we trust this message finds you well. Following our recent conversations and the agreed-upon terms, we’re writing to inform you that the necessary actions to address your concerns have been completed. We’re truly sorry for any inconvenience or frustration you faced—your satisfaction is incredibly important, and we’re determined to make things right.
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