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VEVOR Professionele ultrasone reiniger 10 liter, ultrasoon reinigingsapparaat met digitale timer en verwarming, sieradenreiniger 40 kHz ultrasoon reinigingsapparaat voor brillen, horloges, ringen en kleine voorwerpen

Klantbeoordelingen voor VEVOR Professionele ultrasone reiniger 10 liter, ultrasoon reinigingsapparaat met digitale timer en verwarming, sieradenreiniger 40 kHz ultrasoon reinigingsapparaat voor brillen, horloges, ringen en kleine voorwerpen

10 L

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Cameron Alexander Cameron Alexander
Mr
The sonic generatornis too small for this sized unit. Essentially the somic clean function doesn't work. All it does is heat water
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Antwoord van de klantenservice: Hi, so sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast!
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Trevor Trevor
Trevor
It's unfortunate for me to write this review, but the ultra sonic cleaner was faulty and kept causing the overload switches in our circuit breakers to jump off. Contacted Vevor the day I got it, messaged that it would be passed on to their technical department to get back to me. 7 days latter I had to contact them again saying the product was totally faulty and needed to be replaced I was offer $62 as compensation, I said no it needtobe replaced please, offered me $123 second time, I said thank you but I just want it replaced or refund my money. 3rd offer with 2 option , replacement or refund, I choose the replacement as I really need it for my requirements. Advised it would be sorted in 1 to 2 business days, wellwe are now I to 3 business days and no advice yet as to the replacement details . So now 9 days out from receiving the first delivery and still waiting for Vevor to respond and advise . This review is mainly on what happens with their Service , still not sure on product performance yet.
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Antwoord van de klantenservice: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Thank you so much for speaking up—your input is key to helping us fix this and do better.
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John John
Mr
You must be bloody joking asking for a review. Item was never received despite several emaills and trips to the post office. No reason why order wasn't delivered or why they decided to cancel the order Not to happy customer
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Antwoord van de klantenservice: We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Rick Rick
Ultrasonic Dud
My ultrasonic cleaner stopped working after just two minutes. The customer service was appalling. They first claimed there was nothing they could do and then tossed around compensation offers of $25, $75, and finally $150, all while insisting that I would still need to pay for shipping, which would be exorbitant. After two weeks of back-and-forth with their service department and repeatedly referencing their own return policy, I finally received a full refund. I will never buy another Vevor product again—consider this a strong warning.
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Antwoord van de klantenservice: Dear valued customer, we hope this message finds you well. Following our recent discussions and the agreement we reached, we’re pleased to inform you that we’ve completed all necessary actions to address your concerns. We sincerely apologize for any inconvenience or frustration this may have caused—your satisfaction is our top priority, and we’re dedicated to ensuring things are made right.
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Eduardo chavez Eduardo chavez
30l ultrasonic cleaner
Worst purchase right when i got it out the box and tried using it blew fuses had to reach out to their tech support and they would not sell me the driver board but wanted me to replace it on my own ? Makes no sense yes i got a full refund but once i stated if i can get driver board purchases they would not allow but wanted to send me driver boards so i would reppace before the refund was stated ?
1 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer, we truly appreciate your patience and cooperation throughout this process. Our team is working diligently to address your concerns and is committed to delivering a solution that meets your expectations. Kindly keep an eye on your ticket and email for regular updates on the progress. Feel free to reach out anytime if you have further questions or need assistance.
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David David
Garbage
Pulled it out of the box worked for less than 1 minute. Read on line it happens all for time with these. Huge waste of money.
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Antwoord van de klantenservice: Dear valued customer, we trust this message finds you well. Following our recent discussions and the agreement we reached, we’re writing to confirm that we’ve finished the necessary actions to address your concerns. Please accept our heartfelt apology for any inconvenience or frustration this may have caused; your satisfaction is of utmost importance, and we’re dedicated to making it right.
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Ryan Ryan
Arrived broken/dropped
Unit arrived smashed. I previously requested a replacement as my unit arrived heavily damaged. I have yet to hear from anyone at Vevor. I buy a lot from Vevor, and so far, this is the only issue, but no response is not a great sign. Hard to give proper star ratings when it’s unusable.
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Antwoord van de klantenservice: To our respected customer, thank you for being patient and cooperative. We’re proactively addressing your issues and are focused on finding a resolution that you’ll be happy with. Please check your ticket and email on a regular basis for updates regarding the progress. If you need further assistance or have more questions, don’t hesitate to reach out.
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M MacRae M MacRae
Ultrasonic cleaner
How can I review an item I have not received yet!!! I didn’t know it was to be shipped Canada Post or wouldn’t have ordered it. It said fast shipping and they put it in the mail just a couple days before Canada Post strike!! They didn’t care because they had my money! Not good service. They should have considered the upcoming strike.
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Antwoord van de klantenservice: Dear valued customer, Thank you for informing us of these worries. We’re sorry for the hassle this has brought you. For additional help, go to our "Contact Us" page online, located in the bottom navigation bar. Use this to submit a ticket for unresolved matters, and our after-sales team will assist quickly. We appreciate your understanding.
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Jerry Jerry
Ultrasonic cleaner warranty
I ordered this unit use it for a while. It blew a fuse and replaced. The fuse. Requested some warranty service sent pictures in. I received the reply. They needed a photo of the board. I was out of town when I got back my ticket was canceled. So I’m resubmitting everything again With a picture of the board as of right now I am less than satisfied with vevor’s warranty service on this unit.
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Antwoord van de klantenservice: Dear valued customer, we trust this message finds you in good spirits. As per our recent discussions and the agreed-upon plan, we’ve finished the necessary steps to resolve your concerns. Please accept our sincere apology for any inconvenience or frustration you experienced; your satisfaction matters greatly to us, and we’re committed to making amends.
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Joseph Wick Joseph Wick
Don’t purchase if you want to use the heat function.
It will break every time you turn the heater on. I’ve used the heater twice and it’s broken the machine both times. Vevor was great about sending a new board they worked, but then the second time I used the heater to clean some really bad parts about a year later it broke again.
3 mensen vonden dit nuttig
Antwoord van de klantenservice: Dear valued customer,thank you for reaching out to us and sharing your concerns. We genuinely appreciate your feedback and understand how important it is for you to have a positive experience with our products or services.
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